Front Office Assistant Manager (Russian Speaker) - Dubai

Hyatt Centric; Dubai; On-site; AED 156,000 - 246,000; Full time

Job summary

Hyatt Centric Jumeirah Dubai is seeking a dynamic Assistant Manager – Front Office (Russian Speaker) to lead the Front Office team and ensure memorable guest experiences in a fast-paced, multicultural environment.

The role requires 3 years Front Office experience with at least 1 year in a supervisory capacity, fluency in Russian and English, and strong knowledge of operations, upselling, and revenue control practices. Join a renowned international brand.

Qualifications

• Minimum 3 years of Front Office experience in a hotel setting.
• At least 1 year in a supervisory or Assistant Manager role.
• Fluency in Russian and English is required.
• Strong knowledge of Front Office operations, guest relations, and room inventory management.
• Experience with Opera PMS or similar PMS is preferred.

Responsibilities

• Assist in managing day-to-day Front Office operations to ensure seamless guest service.
• Deliver exceptional guest experiences and uphold Hyatt brand standards.
• Handle guest inquiries, complaints, and service recovery professionally.
• Greet, check in, and coordinate arrangements for VIP and long-stay guests.
• Monitor arrivals/departures, room allocations, inventory, and overbooking.
• Ensure VIP and long-stay rooms are prepared and pre-blocked.
• Conduct regular inspections of guest rooms and Front Office areas.
• Maintain strict control of keys and guest records.
• Assist in upselling and revenue management strategies.
• Support forecasting, budgeting, and cost-control initiatives.
• Coordinate with Housekeeping, Reservations, Engineering.
• Conduct departmental briefings and coach Front Office staff.
• Assist in recruitment, onboarding, scheduling, and performance management.
• Ensure compliance with Hyatt policies, safety procedures, and regulations.
• Respond to guest satisfaction surveys and audits to drive improvement.
• Act as Manager on Duty in absence of Front Office Manager.

Skills

Fluency in Russian

Fluency in English

Front Office operations

Leadership

Communication skills

Guest service

Problem solving

Organizational skills

Revenue management

Education

Diploma or Degree in Hospitality Management or Business Administration

Tools

Opera PMS

Job description

Hyatt Centric Jumeirah Dubai is seeking a dynamic Assistant Manager – Front Office (Russian Speaker) to lead the Front Office team and ensure memorable guest experiences in a fast-paced, multicultural environment.

The role requires 3 years Front Office experience with at least 1 year in a supervisory capacity, fluency in Russian and English, and strong knowledge of operations, upselling, and revenue control practices. Join a renowned international brand.