Front Office Agent

Chedi Hospitality; Sharjah; On-site; AED 78,000 - 123,000; Full time

Benefits offered by this job

Competitive salary

Training opportunities

Meals provided during working hours

Uniform provided

Career growth within our hospitality集团

Job summary

The Chedi Al Bait, Sharjah, seeks a Front Office Agent to deliver personalized guest experiences from arrival to departure in an onsite luxury setting.

You will support reservations, check-in/out, and billing with a focus on impeccable service, professionalism, and confidentiality, while collaborating with multiple hotel departments to ensure seamless guest stays.

Qualifications

• Experience in a luxury hotel or upscale hospitality environment.
• Excellent verbal and written communication skills.
• Proficiency in handling reservations, check-in/check-out procedures, and guest billing.
• Ability to work in a fast-paced environment while managing multiple priorities.
• Flexible to work weekends, holidays, and overnight shifts when required.

Responsibilities

• Welcome guests with a warm and professional attitude during check-in and check-out.
• Assist guests with room reservations, registration, billing, and payment procedures.
• Respond promptly and courteously to guest inquiries, requests, and concerns.
• Maintain knowledge of hotel services, room categories, facilities, and local attractions.
• Coordinate with Housekeeping, Concierge, Engineering, and other departments to ensure seamless guest experiences.
• Handle guest complaints professionally and escalate issues to the Front Office Supervisor or Manager when necessary.
• Maintain accurate guest records while ensuring confidentiality and data security.
• Balance cash transactions and prepare daily reports according to hotel policies.

Skills

Hospitality experience

Customer service

Communication skills

Teamwork

Problem solving

Reservations

Job description

Role Overview

Join our hospitality team as a Front Office Agent, where you'll play a key role in delivering exceptional guest experiences at The Chedi Al Bait, Sharjah. As part of our front office team, you'll work in an onsite environment, providing professional, personalized service from arrival to departure while maintaining the highest standards of luxury hospitality.

Responsibilities

• Welcome guests with a warm and professional attitude during check-in and check-out.
• Assist guests with room reservations, registration, billing, and payment procedures.
• Respond promptly and courteously to guest inquiries, requests, and concerns.
• Maintain complete knowledge of hotel services, room categories, facilities, promotions, and local attractions.
• Coordinate with Housekeeping, Concierge, Engineering, and other departments to ensure seamless guest experiences.
• Handle guest complaints professionally and **escalate** issues to the Front Office Supervisor or Manager when necessary.
• Maintain accurate guest records while ensuring confidentiality and data security.
• Balance cash transactions and prepare daily reports according to hotel policies.

Requirements

• Previous experience in a luxury hotel or upscale hospitality environment.
• Excellent verbal and written communication skills.
• Strong customer service and problem-solving abilities.
• Proficiency in handling reservations, check-in/check-out procedures, and guest billing.
• Ability to work efficiently in a fast-paced environment while managing multiple priorities.
• Strong attention to detail and commitment to delivering exceptional guest service.
• Professional appearance and well-groomed presentation in accordance with hotel standards.
• Flexibility to work shifts, including weekends, holidays, and overnight shifts when required.
• Positive attitude, teamwork, and excellent interpersonal skills.

Perks And Benefits

• Competitive salary.
• Training and development opportunities.
• Uniform and meals provided during working hours.
• Opportunities to grow within a prestigious hospitality group.
• An engaging and supportive team environment.