Front Office Agent

Dorchester Collection; Dubai; On-site; AED 89,000 - 134,000; Full time

Benefits offered by this job

Competitive Salary Package

World-class Development Opportunities

Complimentary stays with breakfast

50 off at bars and restaurants

Meals on Duty

Private Medical Insurance

Life Insurance

Flight Allowance every 24 months

Shared Company Accommodation

Company provided transportation

Uniform provided by the Company with?

Job summary

Dorchester Collection in Dubai seeks a Front Office Agent who will be the hotel ambassador all day, delivering the brand experience with warmth and efficiency.

You’ll handle guest rounds, daily duties, special requests with the host team, and collaborate with other departments to ensure flawless service. Fluency in English is required; additional languages are a plus.

Join a culture built on passion, personality, respect, and creativity, with award-winning training and career development.

Qualifications

• Previous background in Front Desk operations; Guest Relations experience is highly preferred.
• Fluency in English is required; proficiency in additional languages is a plus.
• Working knowledge of hotel software such as Opera, HotSOS, Spa Soft is beneficial.

Responsibilities

• Act as a hotel ambassador throughout the day and deliver the brand experience.
• Show guests round and conduct daily duties efficiently and warmly.
• Be empathetic and guest-centric in handling requests and interactions.
• Coordinate with host and creative teams to fulfill special occasions and requests.

Skills

High empathy

Resilient

Guest centricity

Confident

Well spoken

Communication

Tools

Microsoft Dynamics

Opera

HotSOS

Spa Soft

Job description

Position Overview

We are not just a collection of hotels but instead a talented community A family with a shared passion and commitment to unapologetically love and breathe who we are every day An eclectic grouping who really care about each other and our guests where belonging transcends all else We do this with a backdrop of extraordinary hotels steeped in history glamour and stories which provide the perfect stage for our people our Legends to live our vision Treasured by Guests Cherished by Employees Celebrated Worldwide Diversity and Inclusion at Dorchester Collection are core beliefs of our We Care philosophy The basis of We Care is to create an environment where all of our employees feel valued and respected allowing positive engagement to prosper We continually strive to build and nurture a culture where inclusivity is part of our DNA reflected by our core values of Passion Personality Respect Working Together and Creativity When submitting your application please let us know if you require any special accommodations during the interview process We care about your career and are known for having the absolute best people in the industry When you join us as a Front Office Agent you start a unique opportunity to become celebrated as the very best in your field You ll learn not only from your fellow Legends but also through our award-winning learning academy so that you can achieve the highest standards of craft service and leadership and become a legend in your own story

What you’ll get

• Competitive Salary Package
• World-class Development Opportunities
• Complimentary stays with breakfast included in our sister Dorchester Collection hotels
• 50 off at bars and restaurants within all of our sister Dorchester Collection hotels
• Meals on Duty
• Private Medical Insurance
• Life Insurance
• Flight Allowance every 24 months
• Shared Company Accommodation
• Company provided transportation to and from work
• Uniform provided by the Company with complimentary laundry
• Service Charge

What you’ll do

You ll love what you do and take pride in delighting our guests You will greatly contribute to the processes and activities that create and promote the Dorchester Collection culture values and bring the Company Philosophy We Care to life ensuring our employees and guests receive nothing but the best experience You will create real connections and meaningful relationships by utilizing collective intelligence from all sources Our team of Front Office Agents are responsible for acting as a hotel ambassador during the whole day This will include showing guest s round conducting daily duties in an efficient and timely manner be empathetic and guest centric focus All of this to ensure our guests receive nothing but the best experience Sometimes our guests have special requests involving and even special occasions Most of these requests are fulfilled by our host team with the support of our creative team Our values of Passion Personality Respect Working Together and Creativity guide us each and every day As a Front Office Agent you ll have the opportunity to bring these to life and continue to create our legacy Communication is what keeps our departments running perfectly Our Front Office Agents must communicate with other departments and extended hotel team in order to ensure the alignment remains The items shared are the essence of a day in the life of a Front Office Agent but we ll make sure you are provided with specifics on how we care for our hotel

• High empathy
• Resilient
• Guest centricity
• Confident
• Well spoken
• Manage multiple relationships and tasks
• Spirit of generosity
• Passionate for the brand
• Problem solver, quick on their feet
• Curious and culturally aware
• Proactively seek to connect
• Goes above and beyond

Communication is what keeps our departments running perfectly. Our Front Office Agents must communicate with other departments and extended hotel team in order to ensure the alignment remains. English is the primary language used in our hotel. You can comfortably communicate in this language. Previous background in Front Desk operations; Guest Relations experience is highly preferred Fluency in English is required; proficiency in additional languages is a plus Working knowledge of Microsoft Dynamics, Opera, HotSOS, Spa Soft.