2026-6383 - Front Office Agent

The Lana, Dubai - Dorchester Collection; Dubai; On-site; AED 22,000 - 36,000; Full time

Job summary

The Lana, Dubai - Dorchester Collection is seeking a Front Office Agent for its Rooms/Front Office department in Dubai. This role focuses on delivering exceptional guest experiences, acting as a hotel ambassador throughout the day, and supporting guest services with a guest-centric approach.

You will engage with guests, coordinate with other departments, and uphold the Dorchester Collection standards and We Care philosophy to ensure memorable stays for our guests.

Qualifications

• Front Office Agent responsibilities described in the posting.

Responsibilities

• Act as hotel ambassador throughout the day.
• Show guests round and conduct daily duties efficiently and timely.
• Be empathetic and guest-centric to ensure the best guest experience.

Job description

Division & Department : Rooms/Front Office

Contract Type : Permanent

Your Future, Our Legacy

We are not just a collection of hotels, but instead a talented community. A family with a shared passion and commitment to, unapologetically, love and breathe who we are every day. An eclectic grouping who really care about each other and our guests; where belonging transcends all else. We do this with a backdrop of extraordinary hotels, steeped in history, glamour and stories, which provide the perfect stage for our people – our Legends – to live our vision –Treasured by Guests, Cherished by Employees, Celebrated Worldwide. Diversity and Inclusion at Dorchester Collection are core beliefs of our We Care philosophy. The basis of We Care is to create an environment where all of our employees feel valued and respected, allowing positive engagement to prosper. We continually strive to build and nurture a culture where inclusivity is part of our DNA, reflected by our core values of Passion, Personality, Respect, Working Together and Creativity. When submitting your application, please let us know if you require any special accommodations during the interview process. We care about your career and are known for having the absolute best people in the industry. When you join us as a Front Office Agent you start a unique opportunity to become celebrated as the very best in your field. You’ll learn not only from your fellow Legends, but also through our award-winning learning academy, so that you can achieve the highest standards of craft, service, and leadership and become a legend in your own story.

You’ll love what you do and take pride in delighting our guests: You will greatly contribute to the processes and activities that create and promote the Dorchester Collection culture, values and bring the Company Philosophy “We Care” to life ensuring our employees and guests receive nothing but the best experience. You will create real connections and meaningful relationships by utilizing collective intelligence from all sources. Our team of Front Office Agents are responsible for acting as a hotel ambassador during the whole day. This will include showing guest’s round, conducting daily duties in an efficient and timely manner, be empathetic and guest centric focus. All of this to ensure our guests receive nothing but the best experience. Sometimes our guests have special requests involving and even special occasions. Most of these requests are fulfilled by our host team with the support of our creative team. Our values of Passion, Personality, Respect, Working Together and Creativity guide us each and every day. As a Front Office Agent, you’ll have the opportunity to bring these to life and continue to create our legacy. Communication is what keeps our departments running perfectly. Our Front Office Agents must communicate with other departments and extended hotel team in order to ensure the alignment remains. The items shared are the essence of a day in the life of a Front Office Agent, but we’ll make sure you are provided with specifics on how we care for our hotel.

Location : Dubai