Front Office Agent

Crew Life at Sea Ltd.; Dubai; On-site; AED 60,000 - 90,000; Full time

Job summary

Anantara Mina Al Arab Ras Al Khaimah Resort is seeking a Front Office Agent to be the first point of contact for guests, delivering a seamless and welcoming experience from arrival through departure.

You will manage check-in/check-out, handle reservations, assist guests with local attractions, coordinate with the concierge and other departments, and contribute to accurate record-keeping and daily reporting to uphold the resort’s standards.

Responsibilities

• Guest Arrival and Departure: Warmly welcome guests upon arrival and facilitate a smooth check-in process.
• Reservation Management: Manage guest reservations, ensuring accuracy and completeness; communicate room rates, packages, and availability.
• Guest Services: Address guest inquiries and provide information about local attractions, dining options, and activities; liaise with concierge for services.
• Communication: Maintain clear and open communication with front office, housekeeping, and other departments; handle calls and emails professionally.
• Problem Resolution: Address and resolve guest concerns promptly; report recurring issues to the Front Office Manager for improvement.
• Administration: Ensure accurate record-keeping of guest information and assist in daily occupancy and revenue reporting.

Job description

Job Overview:

As a Front Office Agent at Anantara Mina Al Arab Ras Al Khaimah Resort, you will be the first point of contact for our guests, creating a lasting impression by providing exceptional service from the moment they arrive. Your role is integral to ensuring a seamless and welcoming experience for our guests throughout their stay.

Key Responsibilities:

1. Guest Arrival and Departure:
   • Warmly welcome guests upon arrival and facilitate a smooth check-in process.
   • Provide information about the resort's facilities, services, and special promotions.
   • Efficiently handle check-out procedures, including payment processing and resolving any guest concerns.
2. Reservation Management:
   • Manage guest reservations, ensuring accuracy and completeness.
   • Effectively communicate room rates, packages, and availability to guests.
   • Assist with room assignment and accommodate special requests whenever possible.
3. Guest Services:
   • Address guest inquiries and provide information about local attractions, dining options, and activities.
   • Handle guest requests promptly and liaise with other departments to fulfill special requirements.
   • Coordinate with the concierge to arrange transportation, tours, and other guest services.
4. Communication:
   • Maintain clear and open communication with other front office agents, housekeeping, and other relevant departments.
   • Handle telephone calls, emails, and other forms of communication with professionalism and courtesy.
5. Problem Resolution:
   • Address and resolve guest concerns or issues in a timely and effective manner.
   • Report any recurring issues or trends to the Front Office Manager for continuous improvement.
6. Administration:
   • Ensure accurate record-keeping of guest information, preferences, and special requests.
   • Assist in the preparation of daily reports, including occupancy rates and revenue figures.