Front Desk & Visitor Experience Specialist

confidential; Dubai; On-site; AED 36,000 - 54,000; Full time

Job summary

Confidential in Dubai seeks a Front Office Receptionist to be the welcoming face of the organization, delivering excellent customer service at the front desk.

Responsibilities include greeting visitors, handling calls, managing mail and deliveries, coordinating meeting room bookings, and maintaining a tidy reception area.

Ideal candidates are fluent in English, with strong communication and organizational skills, able to multitask and work flexibly to meet office needs.

Qualifications

• Proven experience as a receptionist or front desk representative is preferred.
• Excellent communication and interpersonal skills with a professional appearance.
• Strong organizational skills and attention to detail.
• Ability to handle multiple tasks efficiently and work under pressure.
• Fluency in English; knowledge of Arabic is an advantage.
• Availability to work flexible hours as needed.

Responsibilities

• Greet and welcome visitors with a warm and friendly attitude, ensuring a positive first impression.
• Answer, screen, and forward incoming calls professionally and efficiently.
• Manage front desk activities including receiving deliveries, sorting mail, and maintaining the reception area tidy and organized.
• Assist in scheduling appointments and maintaining meeting room bookings.
• Handle visitor registration and issue visitor badges as per company protocols.
• Respond to customer inquiries in person, on the phone, and via email with a helpful and courteous manner.
• Coordinate with internal departments to ensure smooth communication and visitor management.
• Maintain security by following procedures, monitoring logbooks, and issuing visitor passes.
• Perform administrative duties such as data entry, filing, and record maintenance as required.

Skills

Fluent English

Arabic knowledge

Customer service

Communication

Interpersonal skills

Organizational skills

Multitasking

Professional appearance

Office etiquette

Flexibility

Tools

MS Office

Office equipment

Job description

Confidential in Dubai seeks a Front Office Receptionist to be the welcoming face of the organization, delivering excellent customer service at the front desk.

Responsibilities include greeting visitors, handling calls, managing mail and deliveries, coordinating meeting room bookings, and maintaining a tidy reception area.

Ideal candidates are fluent in English, with strong communication and organizational skills, able to multitask and work flexibly to meet office needs.