Front Desk & Visitor Experience Coordinator

GEMS Education; Dubai; On-site; Confidential; Full time

Job summary

GEMS Education is seeking a receptionist to provide information to callers and visitors, coordinate welcome routines, and support front-of-house administration at the school in Dubai. You will handle enquiries, direct calls to staff, and maintain visitor databases while upholding school policies and participating in team meetings.

This role emphasizes customer service excellence, organization, and collaboration with the admissions and admin teams to ensure a smooth school experience for

Responsibilities

• Provide the full range of information within the category requested (location, curriculum, admission procedure - including the booking of tours, tour information, administration, structure etc..) to ensure the delivery of a quality customer service experience to all callers or visitors to the school.
• Respond to telephone calls and enquiries courteously and be able to direct calls to appropriate school personnel as part of the customer service provision for the school.
• Relate courteously with visitors and provide the appropriate welcome to the school to ensure a positive customer service experience.
• Maintain a caller and visitor database to track volumes on a monthly basis and act as a source of marketing for lead generation.
• Complete administration and secretarial tasks as assigned to support the broader Front of House team to achieve their objectives.
• Ensure the GEMS policies, procedures and codes of conduct are followed at all times.
• Attend staff meetings and serve on committees as required.

Job description

GEMS Education is seeking a receptionist to provide information to callers and visitors, coordinate welcome routines, and support front-of-house administration at the school in Dubai. You will handle enquiries, direct calls to staff, and maintain visitor databases while upholding school policies and participating in team meetings.

This role emphasizes customer service excellence, organization, and collaboration with the admissions and admin teams to ensure a smooth school experience for