Front Desk Team Leader | Guest Experience & Operations

MENA Partner of Louvre Hotels Group; Dubai; On-site; AED 60,000 - 90,000; Full time

Job summary

MENA Partner of Louvre Hotels Group in Dubai seeks a Team Leader - Front Desk to deliver exceptional, guest-centric service and ensure a memorable stay. You will oversee daily front desk operations, supervise staff, and coordinate with departments to maintain seamless service.

The role emphasizes a welcoming atmosphere, professional standards, handling guest inquiries and complaints with empathy, staying updated on local services, and ensuring accurate billing and adherence to EH&S policies.

Responsibilities

• Greet guests professionally and warmly, ensuring their expectations are met from arrival to departure.
• Foster effective communication with all relevant departments to ensure seamless service delivery.
• Cultivate positive working relationships with the Front Office team.
• Supervise all Front Desk colleagues, ensuring they interact with guests in a professional and friendly manner.
• Stay updated on hotel and local services, providing information and addressing guest inquiries.
• Handle guest complaints promptly, efficiently, and empathetically, ensuring proper resolution.
• Maintain awareness of guest profiles to personalize service.
• Ensure guests receive the expected accommodation and amenities.
• Review all cashier and city ledger bills at the end of the shift to verify accuracy in billing and attachments.
• Uphold environmental, health, and safety standards in alignment with organizational policies.
• Adhere to the company’s environmental, health, and safety procedures and policies.

Job description

MENA Partner of Louvre Hotels Group in Dubai seeks a Team Leader - Front Desk to deliver exceptional, guest-centric service and ensure a memorable stay. You will oversee daily front desk operations, supervise staff, and coordinate with departments to maintain seamless service.

The role emphasizes a welcoming atmosphere, professional standards, handling guest inquiries and complaints with empathy, staying updated on local services, and ensuring accurate billing and adherence to EH&S policies.