Front Desk & Guest Experience Manager

MENA Partner of Louvre Hotels Group; Dubai; On-site; AED 133,920 - 200,880; Full time

Job summary

MENA Partner of Louvre Hotels Group is seeking an experienced Front Desk Manager to oversee Front Office operations and ensure smooth end-of-day procedures and reporting. The role emphasizes guest satisfaction, upselling, and adherence to hotel standards.

You will lead the front desk team, coordinate with departments, and ensure compliance with safety and EH&S policies while promoting loyalty programs and hotel partnerships.

Qualifications

• Strong guest-service orientation.
• Ability to upsell and manage room inventory during peak periods.
• Leadership skills to guide a front desk team.
• Excellent communication with guests and colleagues.

Responsibilities

• Gather feedback from guests to enhance satisfaction and act on preferences.
• Maximize room revenue by upselling and optimizing inventory during high occupancy.
• Promote loyalty programs, F&B events, and partnerships with hotel affiliates.
• Lead and mentor the front desk team to deliver exceptional guest service and uphold standards.
• Ensure accounting/auditing practices align with requirements and review guest registrations before forwarding to accounts.
• Ensure compliance with police requirements for guest information to avoid fines.
• Address guest complaints promptly and resolve issues or requests.
• Demonstrate emergency procedures and crisis management to protect guests and staff.
• Uphold EH&S standards in line with company policies.

Skills

Guest satisfaction focus

Upselling

Team leadership

Communication skills

Job description

MENA Partner of Louvre Hotels Group is seeking an experienced Front Desk Manager to oversee Front Office operations and ensure smooth end-of-day procedures and reporting. The role emphasizes guest satisfaction, upselling, and adherence to hotel standards.

You will lead the front desk team, coordinate with departments, and ensure compliance with safety and EH&S policies while promoting loyalty programs and hotel partnerships.