Front Desk Receptionist (Hilton Worldwide)

Hilton Worldwide; Dubai; On-site; AED 28,000 - 39,000; Full time

Benefits offered by this job

Accommodation provided

Daily transportation

Staff meals

Job summary

Hilton Worldwide in Dubai seeks an experienced Front Office team member to manage guest arrivals and departures, uphold brand standards and contribute to a premium guest experience.

Reqs include 4-5 star luxury hotel exposure, fluent English, and Opera Cloud PMS proficiency; additional languages are a plus. The role includes upselling, team coordination, and delivering exceptional service.

Qualifications

• Experience in luxury hotel front office, 4-5 star, with high guest volume.
• English fluent; additional Russian, German or Arabic is a plus.
• Proficient with Opera Cloud PMS and presentation standards.

Responsibilities

• Perform check-in/check-out with accurate passport data, payment and billing.
• Upsell room upgrades and Hilton Honors enrollment to hit monthly targets.
• Handle front desk calls and coordinate with housekeeping for urgent turnarounds.

Skills

Front desk experience

Fluent English

Opera Cloud PMS

Additional languages

Tools

Opera Cloud

Job description

Job Requirements:

• Proven prior experience in a luxury 4-star or 5-star hotel front office environment. Familiarity with high-volume tourist and corporate guest handling.
• Exceptional bilingual communication skills. Fluency in English is strictly mandatory, while proficiency in Russian, German, or Arabic is considered a massive advantage for this role.
• Strong technical proficiency in hotel property management systems (PMS), specifically Opera Cloud, along with immaculate personal grooming and presentation standards.

Responsibilities:

• Execute rapid and highly professional check-in and check-out procedures for arriving guests, ensuring all passport copies, credit card pre-authorizations, and billing details are flawlessly recorded.
• Actively upsell premium room upgrades and promote enrollment in the Hilton Honors loyalty program to achieve individual monthly revenue targets.
• Manage the busy reception switchboard, promptly resolve complex guest complaints regarding room assignments, and coordinate seamlessly with the housekeeping department for urgent room turnarounds.

Benefits:

• Fixed monthly base salary (2,500 - 3,500 AED) supplemented by a variable monthly service charge based on overall hotel occupancy and revenue performance.
• Fully furnished company-provided shared accommodation, daily duty transportation, and 3 complimentary meals per day in the staff cafeteria.
• Comprehensive corporate health insurance, 30 days of paid annual leave, and highly discounted 'Team Member' travel rates at Hilton properties worldwide.