Front desk Hostess

Chameleon Club; Dubai; On-site; AED 89,000 - 134,000; Full time

Job summary

Chameleon Club in Dubai is seeking an experienced Guest Reception & Entry host to warmly welcome guests, verify reservations, and coordinate entry with security and management. You will manage VIP arrivals, guest lists, and communicate venue policies with discretion and professionalism.

This role requires excellent English, strong interpersonal skills, and the ability to work late nights, weekends, and special events in a luxury nightlife environment.

Qualifications

• Previous experience as a Hostess/Receptionist/Guest Relations Executive or similar.
• Excellent spoken English and strong communication skills.
• Ability to work late nights, weekends, and special events.

Responsibilities

• Welcome guests in a warm, confident, and professional manner and verify reservations.
• Coordinate entry with security and management; communicate policies clearly.
• Maintain organized entrance, manage guest lists, and oversee VIP arrivals.
• Assist with reservations, guest management, and table allocations as needed.
• Handle guest questions professionally and escalate issues to management.

Skills

Excellent English

Multitasking

Discretion

VIP guest handling

Professional appearance

Late nights

Cultural sensitivity

Tools

Reservations systems

Job description

Guest Reception & Entry

• Welcome all guests in a warm, confident, and professional manner.
• Create an excellent first impression consistent with the nightclub's brand and service standards.
• Verify reservations, guest lists, invitations, and table bookings.
• Coordinate guest entry with security and management.
• Direct walk-in guests regarding table availability, entrance policies, and venue information.
• Ensure guests are efficiently directed to their tables or appropriate areas of the venue.
• Maintain an organized entrance and reception area, particularly during peak arrival periods.

Reservations & Table Management

• Maintain accurate information regarding reservations, table bookings, guest lists, and special requests.
• Confirm guest names, party sizes, table categories, minimum-spend requirements, and other booking details.
• Coordinate closely with the reservations team, VIP hosts, floor managers, and management regarding table availability.
• Update reservation and guest-management systems accurately.
• Immediately communicate late arrivals, cancellations, no-shows, additional guests, and booking changes.
• Avoid unauthorized table changes or commitments without approval from the appropriate manager.

VIP & Guest Relations

• Recognize and appropriately welcome VIPs, regular guests, promoters, influencers, partners, and other priority customers.
• Inform the relevant VIP host or manager when important guests arrive.
• Escort VIP guests or arrange for the appropriate team member to receive them.
• Maintain discretion and confidentiality regarding VIP guests and their bookings.
• Remember regular guests and their preferences wherever possible.
• Assist with special occasions such as birthdays, celebrations, corporate bookings, and private events.

Guest Screening & Door Coordination

• Work closely with security and management to maintain the nightclub's entry standards.
• Professionally communicate dress-code, reservation, capacity, age, and entry requirements to guests.
• Refer identification, security, intoxication, or entry disputes to authorized security or management personnel rather than attempting to resolve security matters independently.
• Remain calm and diplomatic when dealing with guests who are refused entry or whose reservations cannot be accommodated.
• Never make unauthorized exceptions to venue entry policies.

Customer Service & Complaint Handling

• Respond professionally to guest questions, requests, and concerns.
• Handle minor complaints calmly and elevate significant issues to management.
• Avoid arguments or confrontations with guests.
• Maintain professionalism even when dealing with difficult, impatient, or intoxicated customers.
• Communicate guest feedback and recurring issues to management.

Communication & Coordination

• Maintain continuous communication with the floor team regarding guest arrivals and table status.
• Coordinate with security, reservations, VIP hosts, waitstaff, promoters, cashiers, and management.
• Attend pre-shift briefings to understand expected VIPs, reservations, special events, promotions, and operational instructions.
• Provide accurate information to guests regarding venue facilities, operating hours, entertainment, events, and promotions.

Administration

• Maintain accurate guest lists and reservation records.
• Record cancellations, no-shows, walk-ins, and booking changes where required.
• Assist management with guest database collection and updating in accordance with company procedures and applicable privacy requirements.
• Prepare or assist with end-of-night reports regarding reservations, arrivals, no-shows, and guest issues where required.

Desired Candidate Profile

• Previous experience as a Hostess, Receptionist, Guest Relations Executive, VIP Hostess, or Front Desk Hostess, preferably within a nightclub, luxury restaurant, lounge, beach club, hotel, or premium hospitality venue.
• Excellent spoken English.
• Russian, Arabic, or other additional languages are a strong advantage depending on the venue's target clientele.
• Excellent communication and interpersonal skills.
• Confident and professional when interacting with VIP and high-spend guests.
• Strong organizational and multitasking ability.
• Experience with restaurant/nightclub reservation or guest-management systems is advantageous.
• Ability to remain calm under pressure during busy entry periods.
• Professional appearance and excellent grooming standards.
• Strong understanding of discretion and guest confidentiality.
• Ability to work late nights, weekends, public holidays, and special events.

Personal Attributes

The successful candidate should be:

• Warm and welcoming
• Confident and outgoing
• Polished and well-presented
• Diplomatic and tactful
• Highly organized
• Observant and detail-oriented
• Calm under pressure
• Comfortable communicating with different nationalities and cultures
• Team-oriented
• Reliable and punctual

Key Performance Indicators (KPIs)

Performance may be measured against:

• Guest satisfaction and feedback
• Accuracy of reservations and guest-list management
• Speed and efficiency of guest check-in
• Accuracy of table allocation and communication
• VIP recognition and handling
• Number of avoidable reservation/entry errors
• Professional handling of guest complaints
• Guest data capture where applicable
• Attendance and punctuality
• Grooming and presentation standards
• Cooperation with security, floor, reservations, and VIP teams
• Compliance with nightclub policies and operating procedures