Front Desk Agent (Russian Speaker) – Guest Experience Pro

Tanqeeb; Abu Dhabi; On-site; AED 67,000 - 100,000; Full time

Job summary

Kempinski is seeking a front desk receptionist in Abu Dhabi to warmly welcome guests, register and assign rooms, and coordinate with housekeeping for special requests and room status updates.

The role requires a professional, service-oriented approach, strong communication skills, and the ability to handle payments and inquiries with care. This position is based at the hotel front desk in Abu Dhabi.

Qualifications

• Provides friendly, professional service at the front desk in line with Kempinski standards.
• Registers guests on check-in and assigns rooms, handling special requests when possible.
• Handles cash, payments, and invoice processing in accordance with hotel procedures.

Responsibilities

• Check-in arriving guests and check-out departing guests in a friendly, professional manner.
• Register guests and assign rooms; accommodate special requests when possible.
• Process guest accounts, payments, and issue invoices; manage cash and currency exchange per procedures.
• Balance cash float at end of shift; respond to guest requests and questions promptly.
• Coordinate with housekeeping on late check-outs or early check-ins and update room status.
• Maintain knowledge of hotel services, daily activities, and room reservation procedures.

Skills

Customer service

Front desk operations

Cash handling

Communication skills

Problem solving

Job description

Kempinski is seeking a front desk receptionist in Abu Dhabi to warmly welcome guests, register and assign rooms, and coordinate with housekeeping for special requests and room status updates.

The role requires a professional, service-oriented approach, strong communication skills, and the ability to handle payments and inquiries with care. This position is based at the hotel front desk in Abu Dhabi.