Freezone Customer Experience Specialist

tafaseel; Ajman; On-site; AED 56,000 - 89,000; Full time

Job summary

Tafaseel is seeking a Customer Service Representative with a focus on Freezone operations in Ajman. You will be the first point of contact for customers, handling inquiries, resolving issues, and ensuring a smooth post-purchase experience.

Strong communication and problem-solving skills are essential, as is familiarity with Freezone procedures and customer expectations. The role involves collaborating with logistics and product teams to address concerns and maintain accurate CRM records.

Qualifications

• Proven experience in customer service roles.
• Strong written and verbal communication skills.
• Ability to multitask in a fast-paced environment.

Responsibilities

• Respond to inquiries via email, chat, phone, and social media promptly and professionally.
• Resolve product, order, shipping, and return-related issues empathetically.
• Process orders, refunds, and exchanges through internal systems.

Skills

Customer service

Communication

Multitasking

Problem-solving

Tools

Zendesk

Freshdesk

Salesforce

Job description

Tafaseel is seeking a Customer Service Representative with a focus on Freezone operations in Ajman. You will be the first point of contact for customers, handling inquiries, resolving issues, and ensuring a smooth post-purchase experience.

Strong communication and problem-solving skills are essential, as is familiarity with Freezone procedures and customer expectations. The role involves collaborating with logistics and product teams to address concerns and maintain accurate CRM records.