Customer Service Representative (Freezone Experience is a MUST)

tafaseel; Ajman; On-site; AED 56,000 - 89,000; Full time

Job summary

Tafaseel is seeking a Customer Service Representative with a focus on Freezone operations in Ajman. You will be the first point of contact for customers, handling inquiries, resolving issues, and ensuring a smooth post-purchase experience.

Strong communication and problem-solving skills are essential, as is familiarity with Freezone procedures and customer expectations. The role involves collaborating with logistics and product teams to address concerns and maintain accurate CRM records.

Qualifications

• Proven experience in customer service roles.
• Strong written and verbal communication skills.
• Ability to multitask in a fast-paced environment.

Responsibilities

• Respond to inquiries via email, chat, phone, and social media promptly and professionally.
• Resolve product, order, shipping, and return-related issues empathetically.
• Process orders, refunds, and exchanges through internal systems.

Skills

Customer service

Communication

Multitasking

Problem-solving

Tools

Zendesk

Freshdesk

Salesforce

Job description

Job Summary:

We are seeking a highly motivated and customer-focused Customer Service Representative with experience in Freezone operations. In this role, you will be the first point of contact for our customers, handling inquiries, resolving issues, and ensuring a seamless post-purchase experience. The ideal candidate has strong communication skills, a problem-solving mindset, and a deep understanding of Freezone procedures and customer expectations.

Key Responsibilities:

• Respond to customer inquiries via email, chat, phone, and social media in a timely and professional manner
• Resolve product, order, shipping, and return-related issues efficiently and empathetically
• Process orders, refunds, and exchanges through internal systems
• Monitor and manage customer reviews and feedback to enhance the customer experience
• Collaborate with logistics, warehouse, and product teams to address customer concerns
• Maintain accurate records of customer interactions in CRM tools
• Identify trends in customer issues and suggest improvements to internal processes
• Support promotional campaigns, product launches, and seasonal sales

Requirements:

• Proven experience as a Customer Service Representative, preferably in a Freezone environment
• Freezone experience is a must
• Familiarity with customer service tools and platforms
• Experience with CRM tools (e.g., Zendesk, Freshdesk, Salesforce)
• Excellent verbal and written communication skills
• Strong problem-solving abilities and attention to detail
• Ability to multitask and work in a fast-paced environment
• Positive attitude and team-oriented mindset
• [Preferred] Experience handling international customers or multi-language support