Franchise Hotel - Housekeeping Supervisor

InterContinental Hotels Group; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading international hotel chain seeks a Housekeeping Supervisor to maintain operational standards and enhance guest satisfaction in Dubai. Responsibilities include training staff, conducting inspections, and managing daily hotel operations. The ideal candidate should demonstrate flexibility and the ability to assess situations effectively. Competitive salary and inclusive benefits are provided.

Benefits

Competitive salary

Wide range of benefits

Inclusive work environment

Qualifications

• Ability to assess situations and react accordingly.
• Flexibility to carry out other reasonable duties.
• Visible and available to guests and colleagues.

Responsibilities

• Maintain presence at hotel meetings.
• Handle guest complaints effectively.
• Train and coach Housekeeping Attendants.

Job description

Overview

Vignette Collection is a diverse group of luxury hotels with a fresh focus, offering guests a more authentic and thoughtful way to travel. We’ve created a collection brand that gives guests and colleagues an inspiring new choice. One that puts people at the heart of everything we do, to reframe luxury hospitality for the better. Our hotels are unique in their own right, with their own distinct outlook and story to tell.

Responsibilities

• Maintain a presence as requested at hotel / department meetings and committees.
• Comply at all times with Hotel standards and regulations to encourage safe and efficient hotel operations.
• Handle guest complaints and react quickly, logging and notifying proper areas to service guests.
• Attend daily morning briefings with Housekeeping Management.
• To make sure Housekeeping Attendants are informed daily about VIPs, special guest requests – priority in their section.
• To make sure checkout rooms are returned in a timely manner.
• To check at 4pm rooms with DND – no service given at that time and coordinate make up with Housekeeping Attendants.
• Assist with and lead Housekeeping Attendants (day, evening and Houseman), with daily duties.
• Train and coach employees on expected standards of service and conduct.
• Conduct daily inspections of guest rooms and floors.
• Be up to date on all guest services and events in the hotel.
• Work closely with Housekeeping Coordinator.
• Inspect all rooms assigned to Housekeeping Attendants, and Houseman/Runner.
• Inspect show rooms.
• Notify Housekeeping Attendant/Houseman of any deficiencies found and return to correct when applicable.
• Re-inspect corrected room.
• Physically check discrepant rooms to ascertain status.
• Report and follow up with engineering issues in all areas of the Hotel.
• Confirm that all daily duties are completed to standard by: Housekeeping Attendants, and Houseman.
• Must be able to perform all Housekeeping Attendant and Houseman’s duties.
• Work with all housekeeping staff to maintain and improve guest satisfaction scores.

Qualifications

• All colleagues must assess situations and react accordingly through analysis and perspective.
• All colleagues must be flexible and able to carry out any other reasonable duties and responsibilities within the scope of their job, including redeployment to alternative departments/areas if required, to meet business demands and guest service needs.
• All colleagues should be visible and available to both guests and colleagues, in accordance with their position, and serve as an example for others.
• All colleagues are required to comply with any reasonable request from their supervisor(s) within a reasonable timeframe, under normal circumstances.

Benefits

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life. We welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. We are an equal opportunity employer and offer opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives. So, join us and you’ll become part of our hotel family.