Food Service Team Lead - Luxury Hospitality

The Ritz-Carlton; Abu Dhabi; On-site; AED 100,000 - 145,000; Full time

Job summary

The Ritz-Carlton in Abu Dhabi is seeking a guest-focused team supervisor to ensure exceptional service and smooth daily operations. You will oversee grooming, opening/closing duties, inventory, and guest interactions, while upholding the Gold Standards and safety policies.

As the first point of contact and a role model for staff, you will coach employees, support scheduling, and maintain professional appearance, aiming to deliver luxury hospitality at every guest touchpoint.

Qualifications

• High school diploma or GED is required.
• At least 2 years of related work experience.
• At least 1 year of supervisory experience.

Responsibilities

• Ensure staff work together as a team to provide optimum service.
• Inspect staff grooming and attire; rectify deficiencies.
• Complete opening and closing duties and restock supplies.
• Monitor dining rooms for seating, service, safety and guest well-being.
• Assist management in hiring, training, scheduling, evaluating and coaching employees.
• Follow safety policies and protect company assets.
• Welcome and acknowledge guests; anticipate needs and assist guests with disabilities.
• Communicate clearly and professionally with colleagues and guests.
• Identify ways to increase efficiency, productivity and quality.

Skills

Customer service

Team supervision

Communication

Education

High school diploma or GED

Job description

The Ritz-Carlton in Abu Dhabi is seeking a guest-focused team supervisor to ensure exceptional service and smooth daily operations. You will oversee grooming, opening/closing duties, inventory, and guest interactions, while upholding the Gold Standards and safety policies.

As the first point of contact and a role model for staff, you will coach employees, support scheduling, and maintain professional appearance, aiming to deliver luxury hospitality at every guest touchpoint.