Food & Beverage Supervisor - Coffee Shops

AccorHotel; Dubai; On-site; AED 70,000 - 90,000; Full time

Job summary

A leading hospitality company in Dubai seeks a supervisor for café operations to ensure high service standards and guest satisfaction. The ideal candidate has a degree in Hospitality Management and a minimum of 2-3 years in food service. You will coordinate with the kitchen, train staff, and manage daily operations in a dynamic environment. Offering competitive benefits and opportunities for growth.

Qualifications

• Strong leadership and people management skills.
• Excellent customer service and communication skills.
• Knowledge of food and beverage procedures and regulations.
• Fluency in English; additional language skills are a plus.

Responsibilities

• Coordinate with kitchen and cashiers for operations.
• Conduct training sessions and ensure standards.
• Manage guest experiences and resolve complaints.
• Prep store requisitions and ensure timely delivery.

Skills

Leadership

Customer service

Communication

Organizational skills

Time management

Food service knowledge

Problem-solving

Teamwork

Education

Bachelor's degree in Hospitality Management

2-3 years experience in food service

Tools

POS systems

Inventory management software

Job description

Job Description

• Works in close cooperation with the Kitchen and Stewarding as well as the restaurant cashiers to ensure a smooth running operation.
• He / she conducts / attends regular training sessions with the assigned team in line with the departmental SOP’s i.e. guest care, product knowledge, grooming standards, up selling, etc.
• To report any equipment failures / problems to the Maintenance Department.
• To pass any maintenance requests to the Maintenance Department.
• To participate in any Training / Developments schemes as recommended by senior management.
• Ensures the proper appearance (condition of uniforms) and grooming of assigned staff.
• Handles the welcome of arriving guests and their sitting through the hostess, takes over, if she is not available.
• Maintains a professional / friendly relationship with the outlet patrons to ensure their well-being.
• Makes himself / herself familiar with all menus, promotions and other relevant issues concerning the outlet (product knowledge).
• Contributes to the upkeep of the outlet’s database of regular guests.
• Reports cleanliness and maintenance issues to the immediate Supervisor or the departments concerned.
• Resolves guests’ complaints directly or consults with immediate Supervisor.
• Does all mise en place work according to a whole day service requirements.
• Prepares all store requisitions for signature (operating material, food products and beverages) and ensures the accurate delivery of goods.
• Attends regular departmental meetings and conduct’s briefings (on behalf) and contributes to an open communication with in the assigned team.
• Familiar with the outlets menu and promotional activities.
• Familiar with the company’s internal policies and safety procedures.
• Carries out other related assignments or tasks entrusted by the Food & Beverage from time to time.
• To have a complete understanding of and to adhere to Swissôtel Al Murooj, Dubai policy relating to Fire, Hygiene, Health and Safety.
• Be familiar with all related company documentation and especially with the relevant Operational Standards Manual for the department.
• To carry out any other reasonable duties and responsibilities as assigned.

Qualifications

• Strong leadership and people management skills.
• Excellent customer service and communication skills.
• Organizational and time management skills.
• Ability to work both independently and as part of a team.
• Knowledge of food and beverage procedures and regulations.
• Experience in a supervisory role within the hospitality or food service industry is often required.
• Bachelor's degree in Hospitality Management, Food Service Management, or related field preferred.
• Minimum of 2-3 years of experience in coffee shop or café operations.
• Proficiency in POS systems and inventory management software.
• Strong problem-solving skills and ability to make quick decisions in a fast-paced environment.
• Knowledge of coffee preparation techniques and current trends in the coffee industry.
• Ability to work flexible hours, including early mornings, evenings, weekends, and holidays.
• Demonstrated ability to train and mentor staff members.
• Fluency in English; additional language skills are a plus.

Additional Information

Directly opposite to The Dubai Mall, the iconic Burj Khalifa, 10 minutes walk to the Dubai Metro Station and within a few minutes’ drive to DIFC, World Trade Centre and just 15 minutes’ drive from Dubai International Airport, Swissotel Al Murooj is located in downtown Dubai, one of the city’s favoured destinations for business or leisure.