Food & Beverage Supervisor

Palazzo Versace Dubai; United Arab Emirates; On-site; AED 89,000 - 134,000; Full time

Job summary

Palazzo Versace Dubai is seeking a Guest Services Supervisor to lead the service staff and uphold luxury standards. You will greet guests, coordinate with supervisors, and ensure a seamless beverage and dining experience for events with a focus on precision and guest satisfaction.

This role requires a basic hotel school diploma, at least two years in a multicultural, five-star setting, and the ability to work under pressure while maintaining speed and accuracy in a busy luxury environment.

Qualifications

• Basic hotel school diploma.
• Minimum 2 years experience in multicultural / 5-star hotel.
• Experience in food & beverage or events.
• Ability to work under pressure with speed and accuracy.

Responsibilities

• Supervise the service staff team.
• Ensure 100% guest service standards at all times.
• Be punctual, greet colleagues and report to supervisor on arrival.
• Offer guests an enjoyable, expertly served beverage/dining experience for events.
• Anticipate and service guest requirements before requests.
• Operate hotel computer system: ringing up sales, printing checks, closing checks, closing readings.
• Confirm guest satisfaction and inform a manager of any issue and resolution.
• Ensure mise en place is ready for next day's events.
• Keep all areas, stores and back areas clean and tidy.
• Handle cash and credit card procedures per accounting guidelines.

Skills

Customer service

Luxury guest service

Pressure handling

Flexibility

Teamwork

Multicultural awareness

Education

Basic hotel school diploma

Job description

Job Summary

Main Duties/Responsibilities:

• Supervise the service staff team
• Ensure the standards are plied with 100% of the guest 100% of the time.
• Be punctual, greet colleagues and reports to supervisor upon arrival for duties.
• Offer guests an enjoyable, expertly served beverage/dining experience for all events.
• Anticipate and service of guests requirements before requests is necessary.
• Utilize the hotel's computer system ringing up sales, printing checks, closing checks and completing closing readings.
• Ascertain a guest's satisfaction and handle any problem, which may arise informing a manager of the problem and how it was resolved.
• Ensuring all set up's and mise en place is set for the next day's events.
• Ensure all areas, stores and back areas are always kept clean and tidy.
• Handle cash and credit card procedures according to the guidelines of the accounting department.

CANDIDATE PROFILE

• Basic hotel school diploma
• 2 year minimum experience working in a multicultural / 5 star hotel environment.
• Multi skilled.
• Experience in food and beverage or event field.
• Speed and accuracy. (able to manage last minute activities)
• Ability to handle luxury guest volumes on a daily basis.
• Should be able to work under pressure in a customer service environment.
• Must be flexible and ability to work long hours.
• Creative and positive mind set.
• Worked in different cultural environment.