FM Operations Coordinator (Zoho CRM)

Headway Group; United Arab Emirates; On-site; AED 111,600 - 167,400; Full time

Job summary

Headway Group is seeking an FM Administrator in the United Arab Emirates to manage client inquiries and ensure seamless operational execution in Facility Management. You will coordinate activities between engineers and technicians, generate detailed reports, and maintain data integrity within systems. Required skills include FM experience, knowledge of HVAC, and proficiency in ZOHO CRM. The role is critical to compliance with service level agreements in a high-demand environment.

Qualifications

• Minimum 3–5 years of specialized FM Administration experience within the UAE market.
• Deep understanding of UAE FM scope, including HVAC, Electrical, Plumbing, and Fire Safety standards.
• Advanced experience with ZOHO CRM or equivalent CAFM systems is mandatory.

Responsibilities

• Act as the primary point of contact for tenant and client inquiries.
• Synchronize daily activities between Site Engineers, Technicians, and Labor teams.
• Generate comprehensive Work Completion Reports and maintain maintenance logs.
• Update and track site inspection data.
• Analyze and verify daily work progress reports.

Skills

FM Administration Experience

Technical Knowledge in HVAC

Software Proficiency in ZOHO CRM

Process Expertise in Sales and Operations

Education

Bachelor’s degree in Business Administration or Facilities Management

Job description

Headway Group is seeking an FM Administrator in the United Arab Emirates to manage client inquiries and ensure seamless operational execution in Facility Management. You will coordinate activities between engineers and technicians, generate detailed reports, and maintain data integrity within systems. Required skills include FM experience, knowledge of HVAC, and proficiency in ZOHO CRM. The role is critical to compliance with service level agreements in a high-demand environment.