FM Administrator

Headway General Contracting; Abu Dhabi; On-site; AED 80,000 - 120,000; Full time

Job summary

Headway General Contracting in Abu Dhabi is looking for an FM Administration professional with 3-5 years of specialized experience in the UAE. The role involves managing tenant inquiries, ensuring SLA compliance, and maintaining data integrity in CRM systems.

The ideal candidate should have a bachelor's degree related to Facilities Management and strong technical knowledge in HVAC and other services. This position requires proficiency in ZOHO CRM and effective workflow coordination.

Qualifications

• Minimum 3-5 years of FM Administration experience within the UAE market.
• Deep understanding of UAE FM scope and standards.

Responsibilities

• Act as primary contact for tenant inquiries, translating requests into actionable Work Orders.
• Synchronize activities between Site Engineers and Labor teams for rapid mobilization.
• Generate Work Completion Reports and maintain detailed maintenance logs.
• Update and track site inspection data for immediate technical action.
• Analyze daily work progress reports ensuring alignment with scheduled inspections.

Skills

FM Administration experience

Technical knowledge of HVAC, Electrical, Plumbing, Fire Safety

Software proficiency in ZOHO CRM or similar

Navigating complex hand-offs

Education

Bachelor's degree in Business Administration, Facilities Management, or related field

Job description

Company Overview

HeadwayMS is a premier multi-disciplinary technical provider in the UAE delivering elite solutions across Construction, Facility Management (FM), Design and Fit‑Out sectors. Our FM division is recognized for excellence in providing Annual Maintenance Contracts (AMC), reactive repairs, and specialized MEP services for high‑end residential and commercial assets. We pride ourselves on operational integrity utilizing advanced CRM workflows to ensure seamless service delivery and client satisfaction.

Core Technical & Operational Responsibilities

• Inquiry and Job Order Management – Act as the primary point of contact for tenant and client inquiries, translating requests into actionable Work Orders within the CRM Inquiry Module.
• Workflow Coordination – Synchronize daily activities between Site Engineers, Technicians and Labor teams to ensure rapid mobilization of resources for reactive and preventive tasks.
• Reporting & Documentation – Generate comprehensive Work Completion Reports and maintain detailed maintenance logs and asset histories.
• Site Inspection Monitoring – Update and track site inspection data ensuring that all findings are reflected in the project module for immediate technical action.
• Daily Progress Tracking – Analyze and verify daily work progress reports from the field ensuring alignment with scheduled inspections and AMC commitments.
• CRM Data Integrity – Maintain strict adherence to step‑locking protocols ensuring completed tasks become read‑only to protect project data integrity.
• SLA Compliance – Monitor notification thresholds (7‑day and 3‑day reminders) to prevent service delays and ensure 24/7 support readiness.
• Key Performance Indicators (KPIs) – SLA Adherence (100% compliance with response and resolution time thresholds for tenant inquiries); Documentation Accuracy (Zero‑defect reporting on Work Completion and Site Inspection documents); CRM Precision (Timely step‑locking of all completed modules to ensure data security).

Technical Skills & Qualifications

• Experience: Minimum 3u20135 years of specialized FM Administration experience within the UAE market.
• Technical Knowledge: Deep understanding of UAE FM scope, including HVAC, Electrical, Plumbing, and Fire Safety standards.
• Software Proficiency: Advanced experience with ZOHO CRM or equivalent CAFM systems is mandatory.
• Process Expertise: Demonstrated ability to navigate complex hand‑offs between Sales, Estimation, and Operations modules.
• Education: Bachelor's degree in Business Administration, Facilities Management, or a related technical field.