FitnGlam Member Experience Manager Abu Dhabi

Arada; Abu Dhabi; Vor Ort; AED 90.000 - 150.000; Vollzeit

Zusammenfassung

Arada is seeking a dedicated Customer Experience Lead to join our FitnGlam team in the UAE. You will guide the member journey, foster engagement and ensure exceptional service across all touchpoints.

You'll build relationships with members, manage service desk operations and drive retention initiatives while collaborating with club teams on events and partnerships. A passion for premium service and a proactive mindset are essential.

Qualifikationen

• 5+ years of customer service experience, including customer-facing experience in the fitness industry.
• Experience in a premium or luxury service environment.
• Strong communication, organisation and multitasking skills.
• A member-first mindset, confidence with technology and a positive, proactive approach.

Aufgaben

• Lead the member journey, from welcoming new joiners to building long-term engagement and retention.
• Build strong member relationships through personalised communication, regular check-ins and proactive support.
• Manage service desk operations and membership collections, delivering exceptional service and meeting business targets.
• Use member feedback and satisfaction scores to improve the club experience.
• Drive retention initiatives and recommend programmes and services that support members' fitness goals.
• Collaborate with club teams on events, partnerships and facilities to create a welcoming, connected FitnGlam community.

Kenntnisse

Customer service experience

Communication skills

Organisational skills

Multitasking

Tech-savvy

Member-first mindset

Jobbeschreibung

Job Description:

About Us

FitnGlam is more than a fitness club. We're a community created by women, for women - a space designed to inspire, empower and help every member become the strongest, most confident version of herself.

Bringing together world-class fitness facilities, expert coaches, boutique classes and premium wellness experiences, we create an environment where women can focus on their health, wellbeing and personal goals.

Behind every FitnGlam experience is a passionate team committed to making our members feel welcomed, supported and inspired. As we continue to grow across the UAE, we're looking for talented people who share our energy, ambition and passion for creating exceptional experiences.

Join FitnGlam and be part of a community that's changing the way women experience fitness and wellbeing.

Role Purpose

Key Responsibilities:

• Lead the member journey, from welcoming new joiners to building long-term engagement and retention.
• Build strong member relationships through personalised communication, regular check-ins and proactive support.
• Manage service desk operations and membership collections, delivering exceptional service and meeting business targets.
• Use member feedback and satisfaction scores to improve the club experience.
• Drive retention initiatives and recommend programmes and services that support members' fitness goals.
• Collaborate with club teams on events, partnerships and facilities to create a welcoming, connected FitnGlam community.

What You'll Bring

• 5+ years of customer service experience, including customer-facing experience in the fitness industry.
• Experience in a premium or luxury service environment.
• Strong communication, organisation and multitasking skills.
• A member-first mindset, confidence with technology and a positive, proactive approach.

Why join Arada?

At Arada, you'll have the opportunity to contribute to projects that transform communities while working alongside talented professionals in a culture that values innovation, collaboration and continuous growth. We are committed to creating an inclusive workplace where everyone has the opportunity to thrive and make a meaningful impact.

Equal Opportunity Statement

Arada is committed to creating a diverse and inclusive workplace. We welcome applications from all qualified individuals and make employment decisions based on merit, experience and business needs.

Requirements: