Fintech Customer Support Agent – Digital Payments & Wallets

XAD Technologies; Dubai; On-site; AED 45,700 - 54,739; Full time

Benefits offered by this job

Company provided visa

Health insurance

Competitive salary of 4,500 AED

Job summary

A fintech company in Dubai seeks a Customer Service Agent to provide seamless support for their digital financial services. In this role, you will assist customers with inquiries related to digital payments, wallets, and transactions, while ensuring compliance with regulatory standards. Candidates should possess a Bachelor's degree in a related field and 1-3 years of experience in customer service, preferably in the fintech sector. Strong communication skills and a customer-centric mindset are essential.

Qualifications

• 1–3 years of experience in Customer Service, preferably in Fintech, Banking, or Digital Payments.
• Strong understanding of digital financial products and customer service practices.
• Excellent communication and problem-solving skills required.

Responsibilities

• Handle inbound and outbound customer interactions via calls, email, chat, and digital channels.
• Assist customers with inquiries related to digital payments and wallet services.
• Resolve customer complaints efficiently within defined SLAs.

Skills

Customer-centric mindset

Attention to detail

Conflict resolution skills

Multitasking ability

Analytical thinking

Adaptability in a digital environment

Education

Bachelor's degree in Business, Finance, IT, or related field

Tools

CRM systems

Ticketing tools

Job description

A fintech company in Dubai seeks a Customer Service Agent to provide seamless support for their digital financial services. In this role, you will assist customers with inquiries related to digital payments, wallets, and transactions, while ensuring compliance with regulatory standards. Candidates should possess a Bachelor's degree in a related field and 1-3 years of experience in customer service, preferably in the fintech sector. Strong communication skills and a customer-centric mindset are essential.