Field Service Operations Lead – Safety

OTIS; Abu Dhabi; On-site; AED 268,000 - 469,000; Full time

Job summary

Otis is seeking a Service Supervisor in Abu Dhabi, United Arab Emirates, to oversee field service operations across the assigned area. The role includes managing call-backs, preventive and reactive maintenance, and ensuring adherence to Otis procedures.

You will also drive safety audits and coach team members for operational excellence. Minimum qualifications include a bachelor’s degree in engineering and at least seven years as a service supervisor, with preference for experience handling key

Qualifications

• Leadership experience managing field service teams.
• Experience handling key clients is preferred.
• Strong safety and quality focus.

Responsibilities

• Manage day-to-day operation of the service team to ensure safety, productivity and adherence to budgets.
• Provide coaching and formal/informal training to junior staff.
• Monitor performance metrics and drive continuous improvement initiatives.
• Coordinate with Finance for invoicing and payment processes per contracts.
• Ensure compliance with OTIS safety procedures and company policies.

Skills

Team leadership

Client relationship management

Education

Bachelor's degree in engineering

Job description

Otis is seeking a Service Supervisor in Abu Dhabi, United Arab Emirates, to oversee field service operations across the assigned area. The role includes managing call-backs, preventive and reactive maintenance, and ensuring adherence to Otis procedures.

You will also drive safety audits and coach team members for operational excellence. Minimum qualifications include a bachelor’s degree in engineering and at least seven years as a service supervisor, with preference for experience handling key