Field Service Engineer – Precision Weighing Scales (Onsite)

Black & Grey HR; United Arab Emirates; On-site; AED 112,000 - 201,000; Full time

Job summary

Black & Grey HR is seeking a Service Engineer (Weighing Scale) for a reputed client in the jewelry manufacturing sector. The role involves installing, maintaining, and troubleshooting digital weighing scale machines at client sites, with promotion of AMCs.

Field-based position requiring strong customer service and technical expertise. Ideal candidates will have 4–5 years of hands-on experience in servicing weighing machines, fluency in English and Hindi, and a willingness to travel.

Qualifications

• Diploma or Degree in Electronics, Instrumentation, Mechatronics or related field.
• 4–5 years hands-on experience servicing digital weighing machines, jewelry sector preferred.
• Strong technical understanding of precision instruments and calibration techniques.
• Excellent English and Hindi communication skills.
• Customer-centric attitude with problem-solving and sales orientation.
• Willingness to travel to client sites and work in the field.

Responsibilities

• Install and calibrate digital weighing scale machines at client locations.
• Conduct scheduled maintenance, troubleshoot breakdowns, and provide emergency support.
• Diagnose and resolve technical faults with precision and efficiency.
• Maintain accurate service records and documentation for all client visits.
• Promote AMC services and generate leads during on-site visits.
• Follow up on AMC renewals and convert potential leads into new contracts.
• Deliver product demonstrations and end-user training sessions.
• Maintain excellent relationships with clients and provide timely resolution of issues.
• Coordinate with internal teams for spare parts, technical support, and escalations.
• Adhere to SOPs and safety protocols during service activities.

Skills

Weighing scale servicing

Customer service

Field travel

Education

Diploma/degree in Electronics/Instrumentation/Mechatronics

Job description

Black & Grey HR is seeking a Service Engineer (Weighing Scale) for a reputed client in the jewelry manufacturing sector. The role involves installing, maintaining, and troubleshooting digital weighing scale machines at client sites, with promotion of AMCs.

Field-based position requiring strong customer service and technical expertise. Ideal candidates will have 4–5 years of hands-on experience in servicing weighing machines, fluency in English and Hindi, and a willingness to travel.