Service Engineer (Weighing Machine)

Zohorecruit; United Arab Emirates; Sur place; AED 112 000 - 201 000; Plein temps

Résumé du poste

Black & Grey HR is seeking a Service Engineer (Weighing Scale) for a reputed client in the jewelry manufacturing sector. The role involves installing, maintaining, and troubleshooting digital weighing scale machines at client sites, with promotion of AMCs.

Field-based position requiring strong customer service and technical expertise. Ideal candidates will have 4–5 years of hands-on experience in servicing weighing machines, fluency in English and Hindi, and a willingness to travel.

Qualifications

• Diploma or Degree in Electronics, Instrumentation, Mechatronics or related field.
• 4–5 years hands-on experience servicing digital weighing machines, jewelry sector preferred.
• Strong technical understanding of precision instruments and calibration techniques.
• Excellent English and Hindi communication skills.
• Customer-centric attitude with problem-solving and sales orientation.
• Willingness to travel to client sites and work in the field.

Responsabilités

• Install and calibrate digital weighing scale machines at client locations.
• Conduct scheduled maintenance, troubleshoot breakdowns, and provide emergency support.
• Diagnose and resolve technical faults with precision and efficiency.
• Maintain accurate service records and documentation for all client visits.
• Promote AMC services and generate leads during on-site visits.
• Follow up on AMC renewals and convert potential leads into new contracts.
• Deliver product demonstrations and end-user training sessions.
• Maintain excellent relationships with clients and provide timely resolution of issues.
• Coordinate with internal teams for spare parts, technical support, and escalations.
• Adhere to SOPs and safety protocols during service activities.

Connaissances

Weighing scale servicing

Customer service

Field travel

Formation

Diploma/degree in Electronics/Instrumentation/Mechatronics

Description du poste

Dubai, United Arab Emirates | Posted on 13/06/2025

Black & Grey HR ishiring a Service Engineer (Weighing Scale) for a reputed client specializing inhigh-precision machinery for the jewelry manufacturing industry. The roleinvolves installing, maintaining, and troubleshooting digital weighing scale machinesat client sites, along with promoting Annual Maintenance Contracts (AMCs). Thisis a field-based role requiring technical expertise and strong customer serviceskills.

Responsibilities:

• Install and calibratenew digital weighing scale machines at client locations.
• Conduct scheduledmaintenance, troubleshoot breakdowns, and provide emergency support.
• Diagnose and resolvetechnical faults with precision and efficiency.
• Maintain accurateservice records and documentation for all client visits.
• Promote AMC servicesand generate leads during on-site visits.
• Follow up on AMCrenewals and convert potential leads into new contracts.
• Deliver productdemonstrations and end-user training sessions.
• Maintain excellentrelationships with clients and provide timely resolution of issues.
• Coordinate withinternal teams for spare parts, technical support, and escalations.
• Adhere to all SOPs andsafety protocols during service activities.

Requirements

• Diploma or Degree inElectronics, Instrumentation, Mechatronics, or a related field.
• 4–5 years of hands-onexperience in servicing digital weighing machines – experience in the jewelrysector is highly preferred.
• Strong technicalunderstanding of precision instruments and calibration techniques.
• Excellent communicationskills in English and Hindi.
• Customer-centric attitudewith problem-solving abilities and sales orientation.
• Willingness to travel toclient sites and work in the field.
• Competitive salary withperformance-based incentives.
• Training and exposure toindustry-leading equipment brands.
• Opportunities forprofessional development and growth in a dynamic work environment.