Field Service Engineer, Lab Diagnostics & Digital Tools

Mackenzie Jones Middle East; Abu Dhabi; On-site; AED 120,000 - 240,000; Full time

Job summary

Mackenzie Jones Middle East is seeking a Field Service Engineer to install, maintain and troubleshoot laboratory instruments at customer sites in Abu Dhabi. You will train staff, manage software/hardware updates, and coordinate with the commercial team to ensure optimal system performance.

Ideal candidates bring 3–5 years of field service experience with lab or diagnostic equipment, hands-on histology or pathology instrument exposure, and a strong customer-facing mindset with fluent English.

Qualifications

• Bachelor’s degree in Biomedical, Electronics or Electrical Engineering.
• 3–5 years of field service experience with lab or diagnostic equipment.
• Based in Abu Dhabi or able to relocate, with UAE driving license.

Responsibilities

• Install, set up and commission laboratory instruments at customer sites.
• Plan routine maintenance and respond to breakdowns and urgent service calls.
• Diagnose and fix hardware, software and connectivity issues.
• Train staff on day-to-day care and basic troubleshooting.
• Keep systems up to date with software and hardware updates.
• Log service work accurately and keep customers informed.
• Plan spare parts needs for supported instruments.
• Use remote and digital tools to support customers.
• Share technical insight with the commercial team.

Skills

Field service experience

Customer-focused

Excellent English

Education

Bachelor’s degree in Biomedical, Electronics or Electrical Engineering

Tools

Digital pathology imaging systems

Job description

Mackenzie Jones Middle East is seeking a Field Service Engineer to install, maintain and troubleshoot laboratory instruments at customer sites in Abu Dhabi. You will train staff, manage software/hardware updates, and coordinate with the commercial team to ensure optimal system performance.

Ideal candidates bring 3–5 years of field service experience with lab or diagnostic equipment, hands-on histology or pathology instrument exposure, and a strong customer-facing mindset with fluent English.