Field Operations Engineer

Kenzema; Dubai; On-site; AED 180,000 - 240,000; Full time

Job summary

Kenzema is seeking a Field Operations Engineer in Dubai, UAE. The role focuses on supervising fleet management system repairs, tests, and service delivery to ensure high customer satisfaction. The engineer will optimize technical workflows and guide field personnel for efficient operations.

Responsibilities include coordinating installations, planning trainings, and resolving issues promptly. The ideal candidate holds a software/engineering degree and has strong networking and OS knowledge to

Qualifications

• 3+ years of experience in fleet management or logistics systems.
• Experience in a technical support position.
• Bachelor's degree in software engineering, computer systems or related field.
• Excellent communication and soft skills.
• Experience with Networking Systems, Windows Server and Linux OS.

Responsibilities

• Assist field personnel in providing remote and on-site customer support and services.
• Develop emergency service plan for customers.
• Recommend process improvements to achieve customer service and sales goals.
• Analyze issues and develop resolutions in a timely fashion.
• Plan and schedule customer support related trainings to field staff.
• Educate customers about product operation and maintenance procedures.
• Coordinate onsite contractors for facility support as necessary.
• Supervise all product installations and related repair and maintenance activities.

Skills

Fleet management

Logistics systems

Video management systems

Technical support

Networking

Windows Server

Linux

Education

Bachelor's degree in software engineering / computer systems or related field

Tools

Networking Systems

Windows Server

Linux

Job description

We are always on the lookout for professional individuals, to join our special team. We have teams across the world working on various innovative IT projects. Diversity and inclusion is part of our culture and we value differences, it is our great catalyst in fostering teamwork and promoting collaboration amongst our employees.

Field Operations Engineer (Dubai, UAE)

Field Support Engineer role is an integral part of Kenzema Systems focusing on fleet management systems. The person will act as a specialist who is tasked with overseeing and performing repairs, tests, and other processes on-sight. Ensuring that our customers are satisfied with the support levels provided. Focusing on improving the efficiency of technical crews, create and modify designs and deal with various issues as they come up

Responsibilities

• Assist field personnel in providing remote and on-site customer support and services.
• Develop emergency service plan for customers.
• Recommend process improvements to achieve customer service and sales goals.
• Analyze issues and develop resolutions in a timely fashion.
• Plan and schedule customer support related trainings to field staffs.
• Provides guidance and training to customer personnel in establishing Educate customer about the product operation and maintenance procedures.
• Coordinate onsite contractors for facility support as necessary.
• Supervise all product installations and the related repair and maintenance activities when required.

Qualifications

• 3+ years of experience in fleet management systems / logistics systems/ video management systems.
• Experience in working in a technical support position.
• Bachelors degree in software engineering computer systems or related field.
• Excellent communication and soft skills
• Extensive experience working with Networking Systems, Windows Server and Linux Operating Systems