Fleet Solutions Engineer - Hardware & Software Support

Location Solutions; United Arab Emirates; On-site; AED 111,600 - 167,400; Full time

Job summary

A fleet management technology provider is seeking a Technical Support Engineer in the UAE to ensure effective deployment and support of their solutions. The role involves hands-on hardware integration and customer interaction to enhance product functionality. Responsibilities include project implementation, customer inquiries management, and technical troubleshooting. Ideal candidates should hold a related engineering degree and possess relevant hardware/software experience. Strong communication skills and team collaboration abilities are essential.

Qualifications

• Proven experience in hardware and software technical support, preferably in fleet management or a related industry.
• Strong knowledge of GPS devices and vehicle accessories.
• Willingness to travel for on-site installations and support when necessary.

Responsibilities

• Ensure effective deployment, maintenance, and support of fleet management solutions.
• Collaborate with hardware manufacturers to resolve issues.
• Handle customer requests and inquiries through the Zoho Ticketing system.

Skills

Problem-solving skills

Attention to detail

Strong communication skills

Ability to work collaboratively

Education

Bachelor’s degree in engineering, computer science, or a related field

Tools

GPS devices

Teltonika devices

Zoho Ticketing system

Job description

A fleet management technology provider is seeking a Technical Support Engineer in the UAE to ensure effective deployment and support of their solutions. The role involves hands-on hardware integration and customer interaction to enhance product functionality. Responsibilities include project implementation, customer inquiries management, and technical troubleshooting. Ideal candidates should hold a related engineering degree and possess relevant hardware/software experience. Strong communication skills and team collaboration abilities are essential.