Dubai Field Ops Engineer: Fleet & Tech Support

Kenzema

Dubai

On-site

AED 180,000 - 240,000

Full time

4 days ago

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Job summary

Kenzema is seeking a Field Operations Engineer in Dubai, UAE. The role focuses on supervising fleet management system repairs, tests, and service delivery to ensure high customer satisfaction. The engineer will optimize technical workflows and guide field personnel for efficient operations.

Responsibilities include coordinating installations, planning trainings, and resolving issues promptly. The ideal candidate holds a software/engineering degree and has strong networking and OS knowledge to

Qualifications

3+ years of experience in fleet management or logistics systems.
Experience in a technical support position.
Bachelor's degree in software engineering, computer systems or related field.
Excellent communication and soft skills.
Experience with Networking Systems, Windows Server and Linux OS.

Responsibilities

Assist field personnel in providing remote and on-site customer support and services.
Develop emergency service plan for customers.
Recommend process improvements to achieve customer service and sales goals.
Analyze issues and develop resolutions in a timely fashion.
Plan and schedule customer support related trainings to field staff.
Educate customers about product operation and maintenance procedures.
Coordinate onsite contractors for facility support as necessary.
Supervise all product installations and related repair and maintenance activities.