Field-Based Collections Specialist – UAE (Credit)

KONE

Dubai

On-site

AED 100,000 - 167,000

Full time

3 days ago

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Job summary

KONE is hiring a Collections Specialist to support credit control and collections for the UAE region, based in Dubai Sharjah and Abu Dhabi offices. The role focuses on invoicing efficiency, dispute resolution with internal teams and customers, and reporting to minimize losses while ensuring timely repayments.

The ideal candidate has a finance background, proven high-volume collections experience, strong Excel skills, and excellent English communication.

Qualifications

> Bachelor’s degree in finance or related field.
< Proven experience in high-volume corporate field collections.
< Knowledge of order-to-cash processes, billing and collections procedures.
< Accounts receivable experience is an advantage.
< Strong attention to detail and a goal-oriented mindset.
< Excellent customer service skills with the ability to prioritize tasks and multitask.
< Proficiency in MS Excel.
< Excellent written and verbal communication skills in English.
< UAE driving license and prior UAE work experience are essential.

Responsibilities

Provide customer service regarding collection issues, process refunds, review account adjustments and resolve client discrepancies and short payments.
Monitor and maintain assigned accounts including customer calls, account adjustments, small balance write-offs, customer reconciliations and processing credit memos.
Reduce delinquency for assigned accounts.
Perform other tasks to support the Accounts Receivable Department.
Enlist sales and senior management efforts to accelerate the collection process when necessary.
Communicate with the sales department regarding customer accounts on a timely basis.
Establish and maintain cooperative relationships with dealers and sales teams.