Field Collections Specialist (Accounts Receivable)

KONE; Abu Dhabi; On-site; AED 120,000 - 180,000; Full time

Job summary

KONE Middle East, Turkey & Africa (KMTA) is seeking a Collections Specialist based in Abu Dhabi to support credit control, invoicing, and dispute resolution in the Service Business. The role reports to the Credit Controller and focuses on implementing KONE's credit policies to maintain appropriate risk levels and timely repayments.

90% of activities will be in the field, requiring strong analytical skills, commercial acumen, and a proactive approach to resolving collections issues and customer

Qualifications

• Minimum 3 years high volume corporate field Collections experience is a must.
• Knowledge of Billing and Collections procedures.
• Accounts Receivable knowledge/experience a plus.
• Strong attention to detail, goal-oriented.
• Commitment to excellent customer service.
• Excellent English written and verbal communication abilities.
• Ability to prioritize and manage multiple responsibilities.
• A driver's license and UAE experience are a must.

Responsibilities

• Providing customer service regarding collection issues, processing customer refunds, process and reviewing account adjustments, and resolving client discrepancies and short payments.
• Responsible for monitoring and maintaining assigned accounts- Customer calls, account adjustments, small balance write-offs, customer reconciliations, and processing credit memos.
• Accountable for reducing delinquency for assigned accounts.
• Perform other assigned tasks and duties necessary to support the Accounts Receivable Department.
• Enlist the efforts of sales and senior management when necessary to accelerate the collection process.
• Must communicate & follow up effectively with the sales department regarding customer accounts on time.
• Establish and maintain effective and cooperative working relationships with dealers and sales.

Job description

KONE Middle East, Turkey & Africa (KMTA) is seeking a Collections Specialist based in Abu Dhabi to support credit control, invoicing, and dispute resolution in the Service Business. The role reports to the Credit Controller and focuses on implementing KONE's credit policies to maintain appropriate risk levels and timely repayments.

90% of activities will be in the field, requiring strong analytical skills, commercial acumen, and a proactive approach to resolving collections issues and customer