Family-Focused Front Desk & Scheduling Coordinator

Butterfly Learnings; Dubai; On-site; AED 39,000 - 67,000; Full time

Job summary

Butterfly Learnings in Dubai invites applications for a receptionist/customer support role. You will greet parents and children, maintain a welcoming reception area, and manage therapy session schedules with accurate appointments and timely reminders between parents and therapists.

Responsibilities include handling inquiries, assisting with billing questions, onboarding new kids, coordinating renewals, and collaborating with the billing and clinical teams to resolve issues while maintaining high

Qualifications

• Fresher or minimum 6 months of experience in customer support or receptionist role.
• Excellent communication and active listening skills.

Responsibilities

• Greet parents and kids warmly creating a friendly and welcoming atmosphere at respective centers
• Maintain a tidy and comfortable reception area
• Efficiently manage therapy session schedules ensuring accurate appointments and timely reminders between parents and therapists
• Coordinate with senior supervisor for slot availability for new customers
• Respond to inquiries emails and phone calls from parents in a timely and helpful manner
• Assist parents in billing-related inquiries providing accurate information about session fees and payment methods
• Kids assessment with doctors and onboarding new kids
• Responsible for renewal of subscription as per packages provided
• Work closely with the billing department to resolve any discrepancies
• Resolve issues and complaints raised by parents and therapist promptly and professionally aiming for a high rate of issue resolution on the first contact
• Communicate parent-related information to the clinical team to enhance the quality of sessions
• Regularly collect and analyze feedback from parents and kids to assess the quality of services

Skills

Communication

Active listening

Customer support

Education

Graduation

Job description

Butterfly Learnings in Dubai invites applications for a receptionist/customer support role. You will greet parents and children, maintain a welcoming reception area, and manage therapy session schedules with accurate appointments and timely reminders between parents and therapists.

Responsibilities include handling inquiries, assisting with billing questions, onboarding new kids, coordinating renewals, and collaborating with the billing and clinical teams to resolve issues while maintaining high