Facilities & Access Desk Analyst

Black Pearl Consult; Abu Dhabi; On-site; AED 112,000 - 201,000; Full time

Job summary

Black Pearl Consult is seeking a Service Desk Analyst for a corporate services/facilities role in Abu Dhabi. The position focuses on workplace services, access-control, and service desk coordination, not technical IT support. On-site work is required, with weekend shifts as needed.

Strong Excel, reporting, and professional discretion are essential. The successful candidate will manage service requests, coordinate with facilities, security, and other teams, and maintain accurate access records

Qualifications

• Experience in facilities management, corporate services, access-control administration, FM helpdesk operations, workplace services or similar environment.
• Experience using CAFM, service desk or work-order management systems would be advantageous.
• Strong Excel, reporting, customer service and coordination skills are important.
• Candidate must be highly accurate, professional and discreet when handling security-related and confidential information.
• Excellent command of English; fluency in Arabic is a plus.

Responsibilities

• Managing internal workplace service requests and work orders.
• Assigning requests to facilities, security, hospitality and other support teams.
• Monitoring requests and ensuring completion within agreed SLAs and KPIs.
• Managing employee and contractor building access.
• Issuing and updating employee and contractor ID cards.
• Preparing access-control, attendance and operational reports.
• Processing time-and-attendance adjustments when authorized.
• Issuing, collecting and monitoring secure access tokens.
• Handling internal calls and responding professionally to employee inquiries.
• Prioritizing urgent requests and escalating emergencies appropriately.
• Conducting occasional inspections of restricted areas.
• Providing general administrative support to Corporate Services.

Skills

Facilities management

Corporate services

Access-control administration

FM helpdesk operations

Workplace services

Excel

Customer service

Coordination

Attention to detail

Discretion

Tools

CAFM systems

ServiceNow

Job description

Black Pearl Consult is seeking a Service Desk Analyst for a corporate services/facilities role in Abu Dhabi. The position focuses on workplace services, access-control, and service desk coordination, not technical IT support. On-site work is required, with weekend shifts as needed.

Strong Excel, reporting, and professional discretion are essential. The successful candidate will manage service requests, coordinate with facilities, security, and other teams, and maintain accurate access records