F&B Loyalty Growth Manager – Abu Dhabi

IHG Hotels & Resorts; Al Ruways Industrial City; On-site; AED 145,080 - 200,880; Full time

Benefits offered by this job

Competitive salary and benefits package

Career growth and global mobility

Access to employee discounts and wellness programs

Job summary

IHG Hotels & Resorts is looking for a Cluster F&B Loyalty Manager in Abu Dhabi to lead innovative loyalty strategies across its Food & Beverage outlets. The ideal candidate will focus on enhancing guest retention and revenue through data-driven programs.

With responsibilities ranging from developing loyalty initiatives to managing guest engagement, the position requires strong marketing acumen and a passion for hospitality. Successful candidates will enjoy competitive compensation and growth opportunities in a dynamic work culture.

Qualifications

• 3-5 years of experience in hospitality marketing, loyalty management, or CRM-focused roles.
• Strong understanding of UAE or GCC dining markets and consumer behavior.
• Proven record of delivering measurable results through loyalty programs.

Responsibilities

• Develop and implement loyalty programs tailored to F&B customers.
• Leverage IHG One Rewards to boost customer retention.
• Design exclusive events for top-tier members.

Skills

Loyalty Program Development

CRM and Data-Driven Marketing

F&B Revenue Strategy

Partnerships and Community Relations

Digital Campaigns and Social Media

Guest Engagement and Retention

Training and Team Enablement

Education

Bachelor's degree in Hospitality Management, Business, or Marketing

Tools

CRM tools

Data analytics tools

Digital marketing platforms

Job description

IHG Hotels & Resorts is looking for a Cluster F&B Loyalty Manager in Abu Dhabi to lead innovative loyalty strategies across its Food & Beverage outlets. The ideal candidate will focus on enhancing guest retention and revenue through data-driven programs.

With responsibilities ranging from developing loyalty initiatives to managing guest engagement, the position requires strong marketing acumen and a passion for hospitality. Successful candidates will enjoy competitive compensation and growth opportunities in a dynamic work culture.