F&B Hostess: Warm Guest Experience & Seamless Seating

InterContinental Hotels Group; United Arab Emirates; On-site; AED 45,000 - 73,000; Full time

Benefits offered by this job

Room discounts

Training

Equal employment opportunities

Job summary

InterContinental Abu Dhabi is seeking a warm and service-oriented F&B Hostess to join our Food & Beverage team. You will be the first and last point of contact, greeting guests, managing reservations, seating guests, and coordinating with the kitchen and service team to ensure a seamless dining experience.

We value excellent communication, professionalism, and a calm, welcoming demeanor in a fast-paced hotel environment. Competitive salary, room discounts, and training opportunities are offered.

Qualifications

• Previous experience as a Hostess or in a guest-facing Food & Beverage role, preferably within a hotel, restaurant, or similar hospitality environment.
• Excellent communication and interpersonal skills.
• A warm, confident, and professional personality.
• Strong guest service skills with the ability to create a positive first impression.
• Good organizational skills and attention to detail.
• The ability to manage reservations and guest flow efficiently, particularly during busy service periods.
• A professional appearance and strong grooming standards.
• The ability to remain calm, positive, and welcoming in a fast-paced environment.
• Flexibility to work different shifts, including evenings, weekends, and public holidays.
• Good command of English; additional languages would be an advantage.

Responsibilities

• Welcoming and greeting guests in a warm, friendly, and professional manner.
• Managing restaurant reservations, guest enquiries, and seating arrangements efficiently.
• Escorting guests to their tables and presenting menus while ensuring a smooth arrival experience.
• Maintaining an organized reservation and seating system and coordinating table availability with the restaurant team.
• Answering telephone calls and responding to restaurant enquiries professionally.
• Being knowledgeable about the restaurant's menu, operating hours, promotions, and special events.
• Recognizing returning guests and supporting the team in delivering personalized experiences.
• Anticipating guest needs and responding promptly to requests or concerns.
• Communicating special requests, dietary requirements, celebrations, and VIP information to the relevant team members.
• Coordinating closely with servers, supervisors, kitchen colleagues, and other departments to ensure smooth restaurant operations.
• Maintaining the hostess desk, menus, and entrance area to ensure they are clean, organized, and presentable.
• Supporting the Food & Beverage team during busy periods and special events when required.
• Following hotel grooming, hygiene, health and safety, and service standards at all times.
• Demonstrating IHG values through positive and professional interactions with guests and colleagues.

Skills

Guest services

Communication

Hospitality

Professionalism

Organization

English proficiency

Job description

InterContinental Abu Dhabi is seeking a warm and service-oriented F&B Hostess to join our Food & Beverage team. You will be the first and last point of contact, greeting guests, managing reservations, seating guests, and coordinating with the kitchen and service team to ensure a seamless dining experience.

We value excellent communication, professionalism, and a calm, welcoming demeanor in a fast-paced hotel environment. Competitive salary, room discounts, and training opportunities are offered.