F&B Hostess

Confidential Company; Dubai; On-site; AED 56,000 - 89,000; Full time

Job summary

Marriott Hotel Production City, Dubai is seeking a friendly Hostess to meet, greet and seat restaurant guests, ensuring a warm welcome and smooth dining experience.

You will distribute reservations among servers, inform of birthdays, anniversaries, and any special requests, while maintaining an accurate knowledge of menus, prices and daily specials.

This role emphasizes excellent communication, attentiveness to guest needs, and collaboration with supervisors to resolve any issues.

Responsibilities

• Always answer the phone politely using a friendly tone and being informative.
• Go to the guest at the entrance and welcome them and introduce yourself.
• Once the guests are seated, hand them the menu in their hand and tell them who their server will be.
• If a customer has any questions, it is your responsibility to answer them accurately. Therefore, know your product and price list.
• You must have complete knowledge of all food and beverage menus: The ingredients, the preparation, how items are served and with what, know your prices, know the daily specials.
• Ask the day and date required.
• Ask the time they would like to dine.
• Ask the phone number or room number.
• Ask if there is any special occasion or requirements.
• On departure of a guest, you must make contact with them. Ask them how their evening was and say good-bye.
• If there are any complaints, retrieve a manager or supervisor immediately.

Job description

Discover unmatched elegance at Marriott Hotel Production City, Dubai, a five-star premium hotel offering club rooms and executive suites in the heart of Dubai Production City.Designed for discerning travelers, the hotel blends world-class amenities with exceptional service, setting a new benchmark in hospitality. Indulge at every turn with multi-cuisine dining, a relaxed poolside bar, and an outdoor terrace featuring shisha, handcrafted beverages, and light bites. Rejuvenate at the full-service spa and salon or stay energized in the modern fitness center.Spacious rooms and elegant suites combine contemporary design with superior comfort, ideal for short stays or extended retreats. Guests also enjoy a complimentary shuttle service to key Dubai attractions for a seamless stay. At Marriott Hotel Production City, Dubai, every detail is crafted to exceed expectations whether you’re traveling for business, leisure, or a family getaway.Hostess is responsible for meeting, greeting and seating restaurant guests. They assist guests in getting everything that they need and ensure that customers leave with the good memories of an enjoyable dining experience. A hostess at a restaurant manages reservations, sets tables, takes note of drink orders, keeps children engaged by providing them items like crayons, coloring books, snacks, etc.

Desired Candidate Profile

Distribute reservations among all servers equally, informing them of all information necessary. Example, Birthdays, anniversaries, bill not to be taken to the table or any other unusual requests.

• Always answer the phone politely using a friendly tone and being informative.

• Go to the guest at the entrance and welcome them and introduce yourself.

• Once the guests are seated, hand them the menu in their hand and tell them who their server will be.

• If a customer has any questions, it is your responsibility to answer them accurately. Therefore, know your product and price list.

• You must have complete knowledge of all food and beverage menus: The ingredients, the preparation, how items are served and with what, know your prices, know the daily specials.

• Ask the day and date required.

• Ask the time they would like to dine.

• Ask the phone number or room number.

• Ask if there is any special occasion or requirements.

• On departure of a guest, you must make contact with them. Ask them how their evening was and say good-bye.

• If there are any complaints, retrieve a manager or supervisor immediately.