F&B Guest Experience Ambassador

Hilton; Ras Al Khaimah; On-site; AED 45,000 - 89,000; Full time

Benefits offered by this job

Incredible travel perks

Paid parental leave

Crisis concierge

Mental health resources

Job summary

Hilton in Ras Al Khaimah is seeking an F&B Guest Relations Agent to warmly welcome guests, anticipate needs, and deliver personalized service across dining experiences. This role sits at the heart of our guest journey, coordinating with service and kitchen teams to ensure seamless experiences.

You’ll manage guest preferences, assist with special requests and VIP arrangements, and uphold Hilton brand standards.

Qualifications

Responsibilities

• Create memorable experiences: Welcome and engage with guests, anticipate their needs, and provide personalized assistance throughout their dining experience.
• Make every occasion special: Support special requests, celebrations, and VIP arrangements with care and professionalism.
• Listen and make it right: Respond to guest questions, feedback, and concerns promptly, following up when needed to ensure satisfaction.
• Work as one team: Coordinate closely with service, kitchen, and management teams to ensure smooth service, seating, and an exceptional guest experience.
• Stay organized and informed: Maintain accurate guest preferences, reservations, and service notes while communicating special requests with the relevant teams.
• Represent our brand: Maintain Hilton service, grooming, and professional standards while creating positive and lasting impressions for our guests.

Job description

Hilton in Ras Al Khaimah is seeking an F&B Guest Relations Agent to warmly welcome guests, anticipate needs, and deliver personalized service across dining experiences. This role sits at the heart of our guest journey, coordinating with service and kitchen teams to ensure seamless experiences.

You’ll manage guest preferences, assist with special requests and VIP arrangements, and uphold Hilton brand standards.