F&B Guest Experience Specialist

Hilton; Ras Al Khaimah; On-site; AED 56,000 - 89,000; Full time

Benefits offered by this job

Incredible travel perks

Paid parental leave

Crisis concierge

Mental health resources

Job summary

Hilton is seeking an F&B Guest Relations Agent to welcome guests, anticipate needs, and provide personalized service throughout their dining experience. Working closely with our Food & Beverage teams, you’ll help create seamless moments that reflect the light and warmth of Hilton hospitality.

Join a global leader in hospitality where integrity, leadership, teamwork and ownership are valued. You’ll coordinate with service, kitchen and management to ensure smooth seating, attentive service and

Qualifications

• A passion for spreading the light and warmth of Hospitality.
• Acting with Integrity and always doing the right thing.
• Inspiring others through Leadership and teamwork drives outcomes.
• Ownership, accountability, and a focus on Now bring urgency to moments.

Responsibilities

• Welcome guests, engage with them, anticipate their needs, and provide personalized assistance throughout dining.
• Support special requests, celebrations, and VIP arrangements with care and professionalism.
• Respond to guest questions, feedback, and concerns promptly; follow up to ensure satisfaction.
• Coordinate with service, kitchen and management to ensure smooth seating and guest experience.
• Maintain guest preferences, reservations, and service notes; share requests with teams.
• Uphold Hilton service, grooming and professional standards to create lasting impressions.

Job description

Hilton is seeking an F&B Guest Relations Agent to welcome guests, anticipate needs, and provide personalized service throughout their dining experience. Working closely with our Food & Beverage teams, you’ll help create seamless moments that reflect the light and warmth of Hilton hospitality.

Join a global leader in hospitality where integrity, leadership, teamwork and ownership are valued. You’ll coordinate with service, kitchen and management to ensure smooth seating, attentive service and