F&B Guest Ambassador

palazzoversacedubai; Dubai; On-site; AED 67,000 - 100,000; Full time

Job summary

Palazzo Versace Dubai is seeking an experienced Hostess to welcome guests, manage reservations, and ensure a remarkable arrival experience in a luxury setting. You will escort guests to tables, relay VIP preferences, and coordinate with F&B to maintain flawless guest journeys.

The ideal candidate has strong English communication, exceptional interpersonal skills, and a passion for personalized service in a fast-paced luxury environment. A polished appearance and positive demeanor are essential.

Qualifications

• Must have prior hostess or guest relations experience in luxury hospitality (5-star hotel or luxury restaurant).
• Strong English communication and confident, welcoming demeanor.
• Solid knowledge of reservations, seating procedures, and guest relations etiquette.
• Passion for delivering personalized service and memorable guest experiences.
• Outstanding organizational skills with the ability to manage multiple priorities.
• Professional, composed approach to problem-solving and guest feedback handling.

Responsibilities

• Welcome guests warmly and engage them professionally to ensure a personalized arrival experience.
• Manage reservations, walk-ins, waiting lists, table allocations, and seating efficiently.
• Escort guests to tables and communicate VIP details and guest preferences to the team.
• Maintain current knowledge of menus, promotions, hours, and facilities to assist guests confidently.
• Anticipate guest needs, handle requests and follow up as required.
• Coordinate with F&B and other departments for a seamless guest experience.
• Support Restaurant Manager with daily operations and guest flow.
• Maintain grooming, presentation, and luxury service standards at all times.

Skills

Excellent communication

Interpersonal skills

Guest relations

English fluency

Multitasking

Flexible shifts

Job description

Key Responsibilities:

• Welcome, acknowledge, and professionally engage with guests, creating a warm and personalized arrival experience.

• Manage reservations, walk-ins, waiting lists, table allocations, and seating arrangements efficiently.

• Escort guests to their tables and ensure all guest preferences, VIP details, and special occasions are communicated to the team.

• Maintain strong knowledge of menus, promotions, outlet concepts, operating hours, and hotel facilities to confidently assist guests.

• Proactively anticipate guest needs, handle requests and feedback, and ensure appropriate follow-up.

• Coordinate closely with F&B and other hotel departments to ensure a seamless and consistent guest experience.

• Support the Restaurant Manager with daily operations and guest flow.

• Maintain impeccable grooming, presentation, cleanliness, and compliance with luxury hotel service standards at all times.

Candidate Requirements:

• Previous experience as a Hostess, Senior Hostess, Guest Relations, Guest Ambassador, or similar role within a 5-star hotel or luxury restaurant.

• Excellent communication and interpersonal skills, with a confident and welcoming personality.

• Strong knowledge of restaurant reservations, seating procedures, and guest relations.

• Passion for delivering personalized service and creating memorable guest experiences.

• Excellent organizational skills, attention to detail, and ability to manage multiple priorities.

• Strong problem-solving and complaint-handling skills with a professional and composed approach.

• Good command of English; additional languages are an advantage.

• Flexible and able to work shifts, weekends, and public holidays in a fast-paced luxury hospitality environment.