Executive Human Capital & People Experience Lead

Dubai Holding; Dubai; On-site; AED 128,000 - 192,000; Full time

Benefits offered by this job

Career development programmes

Internal mobility within global сети

Colleague discounts on F&B and hotel

Healthcare benefits

Local salary competitiveness

Property-specific benefits

Job summary

Jumeirah Muscat Bay is seeking an Executive- Human Capital to join our team. The role focuses on serving as the primary HR contact for colleagues, supporting policies, performance management, and delivering a positive staff experience across the property.

You will drive HR administration, recruitment, onboarding, and offboarding, while coordinating learning initiatives on platforms like Axonify, and organizing engagement activities to foster a high-performing, hospitality-driven culture.

Qualifications

• High School Diploma or higher education (essential).
• 2–3 years of experience in administrative support, preferably within Human Resources or the hospitality industry.
• Previous experience working in a multicultural environment, ideally within the Middle East, with a strong customer service mindset and experience supporting internal stakeholders and employees.
• Excellent administrative, communication, organizational, and interpersonal skills, with the ability to manage multiple priorities in a fast-paced environment.

Responsibilities

• Employee Relations & HR Support – Serve as the primary HR contact for colleagues, providing guidance on HR policies, employment matters, employee relations, performance management, disciplinary processes, and ensuring a positive colleague experience.
• HR Administration & Compliance – Prepare employment contracts, letters, certificates, and other HR documentation; maintain audit-ready employee records, manage purchase orders and office supplies, and ensure compliance with company policies and legal requirements.
• Talent Management – Support end-to-end recruitment, onboarding, and offboarding processes, ensuring a smooth, timely, and engaging experience for new joiners and departing colleagues.
• Learning & Development – Coordinate corporate learning initiatives, manage learning platforms such as Axonify, monitor training completion, track learning hours, and generate reports to support employee development.
• Colleague Engagement & Communication – Plan and execute colleague engagement activities, recognition programs (including Spirit of Jumeirah and Colleague of the Month/Year), CSR initiatives, departmental meetings, and maintain effective communication with department heads and colleagues.
• Guest Experience & Operational Excellence – Maintain accurate guest profiles, coordinate VIP arrivals and special requests, oversee guest relations activities, ensure timely delivery of VIP amenities, engage with guests to gather feedback, and support exceptional service standards while performing additional duties as required.

Skills

Employee relations

HR policies

Recruitment

Learning & development

Multicultural experience

Education

Bachelor's degree in Human Resources or related field

Business English qualifications

Tools

Axonify

HRIS

Job description

Jumeirah Muscat Bay is seeking an Executive- Human Capital to join our team. The role focuses on serving as the primary HR contact for colleagues, supporting policies, performance management, and delivering a positive staff experience across the property.

You will drive HR administration, recruitment, onboarding, and offboarding, while coordinating learning initiatives on platforms like Axonify, and organizing engagement activities to foster a high-performing, hospitality-driven culture.