Executive - Human Capital - Jumeirah Muscat Bay

Dubai Holding; Dubai; On-site; AED 128,000 - 192,000; Full time

Benefits offered by this job

Career development programmes

Internal mobility within global сети

Colleague discounts on F&B and hotel

Healthcare benefits

Local salary competitiveness

Property-specific benefits

Job summary

Jumeirah Muscat Bay is seeking an Executive- Human Capital to join our team. The role focuses on serving as the primary HR contact for colleagues, supporting policies, performance management, and delivering a positive staff experience across the property.

You will drive HR administration, recruitment, onboarding, and offboarding, while coordinating learning initiatives on platforms like Axonify, and organizing engagement activities to foster a high-performing, hospitality-driven culture.

Qualifications

• High School Diploma or higher education (essential).
• 2–3 years of experience in administrative support, preferably within Human Resources or the hospitality industry.
• Previous experience working in a multicultural environment, ideally within the Middle East, with a strong customer service mindset and experience supporting internal stakeholders and employees.
• Excellent administrative, communication, organizational, and interpersonal skills, with the ability to manage multiple priorities in a fast-paced environment.

Responsibilities

• Employee Relations & HR Support – Serve as the primary HR contact for colleagues, providing guidance on HR policies, employment matters, employee relations, performance management, disciplinary processes, and ensuring a positive colleague experience.
• HR Administration & Compliance – Prepare employment contracts, letters, certificates, and other HR documentation; maintain audit-ready employee records, manage purchase orders and office supplies, and ensure compliance with company policies and legal requirements.
• Talent Management – Support end-to-end recruitment, onboarding, and offboarding processes, ensuring a smooth, timely, and engaging experience for new joiners and departing colleagues.
• Learning & Development – Coordinate corporate learning initiatives, manage learning platforms such as Axonify, monitor training completion, track learning hours, and generate reports to support employee development.
• Colleague Engagement & Communication – Plan and execute colleague engagement activities, recognition programs (including Spirit of Jumeirah and Colleague of the Month/Year), CSR initiatives, departmental meetings, and maintain effective communication with department heads and colleagues.
• Guest Experience & Operational Excellence – Maintain accurate guest profiles, coordinate VIP arrivals and special requests, oversee guest relations activities, ensure timely delivery of VIP amenities, engage with guests to gather feedback, and support exceptional service standards while performing additional duties as required.

Skills

Employee relations

HR policies

Recruitment

Learning & development

Multicultural experience

Education

Bachelor's degree in Human Resources or related field

Business English qualifications

Tools

Axonify

HRIS

Job description

Job Description:

About Jumeirah

Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates an exceptional portfolio of 31 properties, including 33 signature F&B restaurants, across the Middle East, Europe, Asia and Africa. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and the brand is now renowned worldwide for its distinguished beachfront resorts, esteemed city hotels and luxury residences. From the contemporary Maldivian island paradise at Jumeirah Olhahali Island to the art-inspired Jumeirah Capri Palace in Italy and the modern twist on a British classic at Jumeirah Carlton Tower in London, the brand has become synonymous with warm and generous service and the ability to craft distinctive and purposeful experiences that bring joy to guests from across the world.

About Jumeirah Muscat Bay:

Set in a secluded cove at Bandar Jissah, between the Al Hajar Mountains and the Gulf of Oman, Jumeirah Muscat Bay invites guests to experience Muscat’s breathtaking natural beauty, where mountains meet the sea at the resort’s edge. The resort offers ocean-facing rooms and suites, as well as summerhouses and villas with private plunge pools and direct beach access. Guests can also enjoy Jumeirah’s signature Talise Spa, an SSI-certified dive centre, diverse dining options, and a dedicated Kids Club.

About the Job:

An exciting opportunity has arisen for an Executive- Human Capital to joinJumeirah Muscat Bay. The main duties and responsibilities of this role are:

• Employee Relations & HR Support – Serve as the primary HR contact for colleagues, providing guidance on HR policies, employment matters, employee relations, performance management, disciplinary processes, and ensuring a positive colleague experience.

• HR Administration & Compliance – Prepare employment contracts, letters, certificates, and other HR documentation; maintain audit-ready employee records, manage purchase orders and office supplies, and ensure compliance with company policies and legal requirements.

• Talent Management – Support end-to-end recruitment, onboarding, and offboarding processes, ensuring a smooth, timely, and engaging experience for new joiners and departing colleagues.

• Learning & Development – Coordinate corporate learning initiatives, manage learning platforms such as Axonify, monitor training completion, track learning hours, and generate reports to support employee development.

• Colleague Engagement & Communication – Plan and execute colleague engagement activities, recognition programs (including Spirit of Jumeirah and Colleague of the Month/Year), CSR initiatives, departmental meetings, and maintain effective communication with department heads and colleagues.

• Guest Experience & Operational Excellence – Maintain accurate guest profiles, coordinate VIP arrivals and special requests, oversee guest relations activities, ensure timely delivery of VIP amenities, engage with guests to gather feedback, and support exceptional service standards while performing additional duties as required.

About you:

The ideal candidate for this position will have the following experience and qualifications:

• High School Diploma or Higher Education (essential); Bachelors degree in Hospitality, Human Resources, or a related field, with Business Studies and/or Business English qualifications (desirable).

• 2–3 years of experience in administrative support, preferably within Human Resources or the hospitality industry.

• Previous experience working in a multicultural environment, ideally within the Middle East, with a strong customer service mindset and experience supporting internal stakeholders and employees.

• Excellent administrative, communication, organizational, and interpersonal skills, with the ability to manage multiple priorities in a fast-paced environment.

About the Benefits

At Jumeirah, we are dedicated to fostering a workplace where all colleagues feel valued, supported, and inspired to grow. Our benefits package reflects this commitment by combining rewarding financial incentives, comprehensive healthcare, and opportunities for professional development.

Benefits include:

• Access to Learning & Development programmes and clear career pathways.

• Opportunities for internal mobility within our global network.

• Colleague discounts on food, beverage and hotel stays worldwide.

• Health care and insurance benefits.

• Locally competitive salary.

• Locally relevant benefits as determined by the property.