Executive Housekeeper

AccorHotel; Fujairah; On-site; AED 260,000 - 380,000; Full time

Job summary

Fairmont Fujairah Beach Resort is seeking an experienced Executive Housekeeper to lead our luxury hotel's housekeeping department, ensuring the highest cleanliness and guest satisfaction.

You will manage daily operations, train staff, and collaborate with Front Desk and Engineering to promptly address guest needs, while maintaining budgets and safety standards to deliver exceptional experiences.

Qualifications

• Minimum 5 years in housekeeping management in a luxury (5-star) hotel.
• Proven leadership to motivate and manage a diverse team.
• Excellent communication and interpersonal skills.
• Strong attention to detail and organizational abilities.
• In-depth knowledge of cleaning techniques, equipment and supplies.
• Proficiency in inventory management and budgeting.
• Experience with quality control measures and SOPs.
• Ability to work under pressure while delivering guest satisfaction.
• Customer-focused mindset with hospitality standards knowledge.
• Fluency in English; knowledge of other languages is an advantage.

Responsibilities

• Oversee daily operations of the housekeeping department including staff management, scheduling and training.
• Develop and implement efficient cleaning procedures and quality control measures.
• Conduct regular inspections of guest rooms, public areas and facilities to maintain impeccable cleanliness standards.
• Manage inventory of cleaning supplies and equipment ensuring optimal stock levels and cost-effectiveness.
• Coordinate with other departments such as Front Desk and Engineering to address guest needs promptly.
• Handle guest complaints and special requests with professionalism and efficiency.
• Implement and maintain safety protocols and grooming standards for housekeeping staff.
• Prepare and manage departmental budgets and reports.
• Stay updated on industry trends and implement innovative housekeeping practices.
• Ensure compliance with local regulations and cultural sensitivities in housekeeping operations.

Skills

Leadership

Communication

Attention to detail

Budgeting

Inventory management

PMS software

Cleaning techniques

Customer service

Multilingual

Hospitality standards

Tools

Property Management System (PMS)

Job description

We are seeking an experienced and detail-oriented Executive Housekeeper to join our team in Fairmont Fujairah Beach Resort. As the leader of our housekeeping department you will be responsible for ensuring the highest standards of cleanliness and guest satisfaction throughout our luxury hotel.

• Oversee daily operations of the housekeeping department including staff management scheduling and training
• Develop and implement efficient cleaning procedures and quality control measures
• Conduct regular inspections of guest rooms public areas and facilities to maintain impeccable cleanliness standards
• Manage inventory of cleaning supplies and equipment ensuring optimal stock levels and cost-effectiveness
• Coordinate with other departments such as Front Desk and Engineering to address guest needs promptly
• Handle guest complaints and special requests with professionalism and efficiency
• Implement and maintain safety protocols and grooming standards for housekeeping staff
• Prepare and manage departmental budgets and reports
• Stay updated on industry trends and implement innovative housekeeping practices
• Ensure compliance with local regulations and cultural sensitivities in housekeeping operations

Qualifications :

• Minimum of 5 years of experience in housekeeping management in a luxury (5-star) hotel setting.
• Proven leadership skills with the ability to motivate and manage a diverse team
• Excellent communication and interpersonal skills
• Strong attention to detail and exceptional organizational abilities
• In-depth knowledge of cleaning techniques equipment and supplies
• Proficiency in inventory management and budgeting
• Experience with quality control measures and implementing standard operating procedures
• Ability to work efficiently under pressure and maintain composure in stressful situations
• Customer-focused mindset with a commitment to delivering exceptional guest experiences
• Familiarity with hospitality industry standards and best practices
• Proficiency in relevant computer software including property management systems
• Fluency in English; knowledge of other languages is an advantage

Remote Work :

No

Employment Type :

Full-time