Executive Housekeeper

Rotana; Al Ain; On-site; AED 120,000 - 180,000; Full time

Job summary

Rotana is seeking an Executive Housekeeper in the Abu Dhabi/Al Ain area to lead the daily operation of the Housekeeping Department and develop a multicultural team to meet Rotana standards. You will oversee room and public area cleanliness and ensure guest satisfaction while aligning with SOPs.

The ideal candidate holds a university degree and at least three years of management experience in hotel housekeeping, with fluency in English and knowledge of Micros Opera, plus strong organizational

Qualifications

• Fluency in both written and spoken English.
• Strong leadership and team management abilities.
• Excellent organizational and problem-solving skills.

Responsibilities

• Oversee daily operation of the Housekeeping Department, ensuring Rotana standards are met.
• Guide and develop a multicultural housekeeping team to deliver exceptional service.
• Maintain highest standards of cleanliness in guest rooms, public areas, and back-of-house areas.
• Train and supervise staff, ensuring compliance with SOPs and efficient operations.
• Manage department purchases, equipment, linen and uniforms, and monitor quality and costs.
• Foster collaboration with other departments and set short/long-term department strategies.

Skills

English proficiency

Leadership

Team management

Education

University degree

Tools

Micros Opera

Job description

We are currently seeking for passionate and dynamic guest focused Housekeeping professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests. As an Executive Housekeeper you are responsible for the daily operation of the Housekeeping Department and guide and develop a committed multicultural team to ensure the impeccable Rotana standards are met in all areas. The role involves bringing all the knowledge and standards required to maintain and surpass the guests highest expectations and will include key responsibilities such as maintain all hotel guest rooms and public areas plus theheart of house ensuring the highest standards of cleanliness are met; establish standards and guidelines to ensure total guest satisfaction and team productivity in compliance with SOPs; supervise training of all housekeeping team members to ensure successful operation; measure/ interpret and evaluate working standard of the department; create and maintain good working relationships within and with other departments; control all purchases for the department and be consistently aware of quality and cost; show by personal example a philosophy of work and conduct consistent with the professionalism expected; manage and control all operation equipment/ linen and uniforms; set short and long term strategies for the department.

Education/ Qualifications/Experiences

You should be a college university degree graduate with at least three years previous management experiences in the Housekeeping Department of a hotel or resort. Technically you will have fluency in both written and spoken English and knowledge of Micros Opera coupled with administration/ organizational computer literacy skills.

Knowledge/ Competencies

The ideal candidate will be an exceptionally strong professional with an eye for detail and a passion for high quality hotel keeping. You will be a self motivator/ flexible and creative in order to develop innovative options in the best interest of guests and the hotel and should possess following additional competencies:

• Understanding the Business
• Influencing Outcomes
• Planning for Business
• Team Building
• Valuing Diversity
• Leading PeopleAdaptability
• Drive for Results
• Customer Focus
• Managing Operations