Executive - Business Services

Al Ghurair; Dubai; In loco; AED 120.000 - 180.000; Tempo pieno

Descrizione del lavoro

Al Ghurair seeks an Executive for Business Services within the Group D&T department to deliver service management for the Procurement & Finance shared services and other units. The role acts as a key contact for vendors and internal users, providing timely technical and functional support across phone, email, and chat channels.

The Executive will resolve issues, guide users on system usage, and help enhance the vendor portal's service desk and call center operations to ensure smooth operations

Mansioni

• Deliver service management functions for Procurement & Finance shared services center and other businesses.
• Provide prompt, efficient, and high-quality assistance across multiple channels (phone, email, chat).
• Address inquiries, resolve technical & functional issues, and guide on system usage to minimize disruptions and improve user satisfaction.
• Manage and enhance the vendor portal's service desk and call center operations to improve support for stakeholders.

Descrizione del lavoro

The Executive - Business Services for the Group D&T department will be responsible for delivering service management functions for the Procurement & Finance shared services center and other businesses. Execute support functions and provide operational support to ensure efficient and effective service delivery across the organization.

The Executive - Business Services is a crucial point of contact for both vendors and internal users seeking technical and Functional support. This role involves providing prompt, efficient, and high-quality assistance across multiple communication channels, including phone, email, and chat. The Senior Executive is responsible for addressing inquiries, resolving technical & functional issues, and offering guidance on system usage, thereby minimizing operational disruptions and improving user satisfaction. Combining technical & Functional expertise, problem-solving skills, and exceptional customer service, this position is key to managing and resolving support requests effectively. As a member of the business services team, you will play a vital role in managing and enhancing the vendor portal's service desk and call center operations, ensuring the smooth execution of these functions and improving support for all stakeholders while enhancing overall operational efficiency.