Service Desk Leader — Vendor & User Support

Al Ghurair; Dubai; On-site; AED 120,000 - 180,000; Full time

Job summary

Al Ghurair seeks an Executive for Business Services within the Group D&T department to deliver service management for the Procurement & Finance shared services and other units. The role acts as a key contact for vendors and internal users, providing timely technical and functional support across phone, email, and chat channels.

The Executive will resolve issues, guide users on system usage, and help enhance the vendor portal's service desk and call center operations to ensure smooth operations

Responsibilities

• Deliver service management functions for Procurement & Finance shared services center and other businesses.
• Provide prompt, efficient, and high-quality assistance across multiple channels (phone, email, chat).
• Address inquiries, resolve technical & functional issues, and guide on system usage to minimize disruptions and improve user satisfaction.
• Manage and enhance the vendor portal's service desk and call center operations to improve support for stakeholders.

Job description

Al Ghurair seeks an Executive for Business Services within the Group D&T department to deliver service management for the Procurement & Finance shared services and other units. The role acts as a key contact for vendors and internal users, providing timely technical and functional support across phone, email, and chat channels.

The Executive will resolve issues, guide users on system usage, and help enhance the vendor portal's service desk and call center operations to ensure smooth operations