Exchange & Active Directory Support Engineer | Dubai, UAE

Tech Junction Ltd; Dubai; On-site; AED 134,000 - 201,000; Full time

Job summary

Tech Junction Ltd in Dubai seeks an experienced Exchange & AD Support Engineer for a 2-month, on-site contract to maintain Exchange, AD, and Group Policy environments. The role demands hands-on Exchange administration, AD user management, GPO deployment, and strong troubleshooting under SLA.

You will handle mailbox access, provisioning, and incident management, with immediate joining and valid UAE visa required. This is a on-site engagement in a premier enterprise IT setting in the UAE.

Qualifications

• Bachelor's degree in CS/IT or related technical discipline.
• 3+ years of IT infrastructure support and Windows Server experience.
• Hands-on Exchange administration and Active Directory management.
• GPO administration, user provisioning, and account management.
• AD replication, DNS configuration, and domain authentication troubleshooting.
• Strong analytical and problem-solving skills under pressure.
• Excellent English communication and on-site UAE visa status.

Responsibilities

• Administer, configure, and troubleshoot Microsoft Exchange messaging environments, mailboxes, and email delivery paths.
• Manage Active Directory user accounts, security groups, OUs, and permissions.
• Design, deploy, and troubleshoot Group Policy Objects across Windows Server environments.
• Resolve mailbox access issues, client connectivity, and messaging flow bottlenecks.
• Handle end-user provisioning, password resets, and account lockouts.
• Troubleshoot AD replication, DNS resolution, and domain authentication issues.
• Maintain incident management and runbooks; manage tickets and escalation reports.

Skills

Exchange administration

Active Directory

Group Policy

DNS configuration

User provisioning

Troubleshooting

Windows Server

English communication

Education

Bachelor's degree in Computer Science / IT / Systems Engineering

Tools

PowerShell

Azure AD Connect

Job description

Position Summary

We are actively seeking an experienced, high-caliber, and technical Exchange & Active Directory Support Engineer with robust hands‑on expertise in Windows Server administration, Microsoft Exchange, and Active Directory environments to join our technology support team on a 2-month short‑term on‑site contract basis in Dubai, UAE. In this critical IT infrastructure and support role, you will be responsible for ensuring email delivery reliability, mailbox access, user provisioning, and directory services stability. You will leverage your deep specialist expertise in Group Policy administration, AD replication, DNS, and authentication troubleshooting to deliver uncompromised system uptime, operational readiness, and user satisfaction. This opportunity offers competitive compensation, immediate joining availability, and exceptional professional exposure within a premier enterprise technology environment in the United Arab Emirates.

Detailed Job Description

As an Exchange & Active Directory Support Engineer based on‑site in Dubai, UAE, you will take full operational, tactical, and technical ownership of Microsoft Exchange administration, Active Directory user management, GPO deployment, and infrastructure support. Your day‑to‑day responsibilities include handling mailbox access and connectivity troubleshooting, managing user provisioning, password resets, and account lockouts, troubleshooting AD replication, DNS, and authentication issues, administering Group Policy objects, and executing rigorous incident management routines. You will utilize your proactive troubleshooting and analytical problem‑solving skills to resolve complex technical anomalies under strict service level agreements. Furthermore, you will manage application requirements, ensuring immediate joining availability and valid UAE visa status.

Key Responsibilities

• Administer, configure, and troubleshoot Microsoft Exchange messaging environments, mailboxes, and email delivery pathways.
• Manage Active Directory user accounts, security groups, organizational units, and granular access permissions.
• Design, deploy, and troubleshoot Group Policy Objects (GPO) across Windows Server enterprise environments.
• Diagnose and resolve mailbox access issues, client connectivity failures, and messaging flow bottlenecks.
• Handle end‑user provisioning requests, password resets, account lockouts, and credential management.
• Troubleshoot Active Directory replication topology, DNS resolution, and domain controller authentication issues.
• Manage support tickets, perform structured incident management, and maintain IT infrastructure stability.
• Author meticulous technical documentation, incident resolution logs, escalation reports, and support runbooks.

Required Qualifications & Skills

• Bachelor's degree in Computer Science, Information Technology, Systems Engineering, or a related technical discipline.
• Minimum of 3+ years of progressive professional experience in IT infrastructure support and Windows Server administration.
• Strong, demonstrable hands‑on operational experience with Microsoft Exchange administration and Active Directory management.
• Proven practical expertise in Group Policy (GPO) administration, user provisioning, and account management.
• Solid practical knowledge of AD replication, DNS configuration, and domain authentication troubleshooting.
• Exceptional analytical, troubleshooting, debugging, and problem‑solving capabilities under high‑pressure environments.
• Excellent written and verbal English communication skills with strong user support and stakeholder collaboration abilities.
• Mandatory valid UAE visa status and immediate joining availability for on‑site operations in Dubai.

Nice-to-Have Skills

• Professional Microsoft certifications such as Microsoft Certified: Windows Server Hybrid Administrator Associate or Messaging Administrator.
• Prior professional working experience in managed service providers, enterprise IT departments, or technology consulting firms in the GCC.
• Familiarity with PowerShell scripting for Active Directory automation and bulk user provisioning.
• Direct exposure to hybrid cloud identity environments (Microsoft Entra ID / Azure AD Connect).

Application Information

Salary/Rate: Market Competitive / Short‑Term Enterprise IT Package

Deadline: Open until filled (Urgent Dubai On‑Site Opening - Immediate Joiners Preferred)

Notice Period: Immediate Availability Required

Contract Duration: 2 Months / Short‑Term On‑Site Contract Engagement (Dubai, UAE)