Entertainment Operations Lead: Guest Experience

Majid Al Futtaim; Abu Dhabi; Sur place; AED 120 000 - 180 000; Plein temps

Avantages offerts par ce poste

Friendly environment

Over 45,000 colleagues

Leadership Model guidance

Résumé du poste

Majid Al Futtaim Entertainment in Abu Dhabi is seeking a Supervisor to ensure the smooth operation of entertainment attractions. You will lead the CSO team, function assistants and technicians on assigned shifts to deliver an exciting guest experience in a clean and safe environment.

Responsibilities include daily facility inspections, supervising teams, handling guest inquiries and complaints, coaching staff, conducting audits, ensuring HSE and PPE compliance, and managing cash handling and

Qualifications

• Diploma or certification in any discipline or equivalent relevant experience.
• PIC 2 certification and IOSH Management System knowledge are an advantage.
• 2-3 years of experience in a fast-paced operational environment, including at least 1 year as a Customer Service Officer or Customer Service Representative.
• Strong communication, leadership, organizational, and management skills.
• Customer-focused with experience in customer service, sales techniques, and interpersonal skills.
• Excellent problem-solving and troubleshooting abilities.
• Strong cultural awareness and the ability to work effectively with diverse customers and teams.

Responsabilités

• Conduct daily facility inspections, identify faults or equipment issues, and coordinate with management and technicians for resolution.
• Supervise and support operational teams, ensuring adherence to schedules, procedures, and service standards.
• Handle customer complaints, resolve conflicts, and drive an excellent customer experience.
• Lead, coach, train, and mentor team members, including new joiners, while promoting upselling and product knowledge.
• Complete operational audits, inspections, checklists, reports, and ensure compliance with regulatory requirements.
• Ensure adherence to Health, Safety & Environment (HSE) policies, SOPs, PPE requirements, incident reporting, and child safeguarding standards.
• Manage cash handling, including floats, cash collections, cashier balancing, petty cash, and opening/closing procedures.
• Oversee stock control and inventory management, perform stock checks, verify deliveries, report discrepancies, conduct self-audits, and create PRs/POs as required.

Connaissances

Leadership

Customer service

Communication

Team supervision

Problem-solving

Formation

Diploma or certification

PIC 2 certification

IOSH Management System knowledge

Description du poste

Majid Al Futtaim Entertainment in Abu Dhabi is seeking a Supervisor to ensure the smooth operation of entertainment attractions. You will lead the CSO team, function assistants and technicians on assigned shifts to deliver an exciting guest experience in a clean and safe environment.

Responsibilities include daily facility inspections, supervising teams, handling guest inquiries and complaints, coaching staff, conducting audits, ensuring HSE and PPE compliance, and managing cash handling and