Enterprise Applications Lead & Process Optimizer

Aban Investment; Dubai; On-site; AED 180,000 - 260,000; Full time

Job summary

Aban Investment is seeking a Business Application Consultant to manage end-to-end support, configuration, and continuous improvement of enterprise applications (excluding Oracle ERP/CRM). You will be the primary contact for business users, ensuring high availability, data integrity, and effective usage of the application portfolio.

You will gather requirements, map processes, deliver user training, coordinate vendor relationships, and support enhancements and integrations across functions.

Qualifications

• Bachelor’s degree in IT/related field required with strong analytical skills.
• Minimum 5 years in business application support or IT operations.
• Ability to document requirements and map end-to-end processes.
• Experience coordinating with vendors and managing escalations.

Responsibilities

• Provide end-to-end support for enterprise applications excluding Oracle ERP/CRM.
• Serve as first contact for business users; triage and resolve issues promptly.
• Conduct discovery sessions to understand workflows and requirements.
• Perform process mapping and identify optimization opportunities.
• Document requirements, specs, test scripts, and user guides.
• Configure applications, manage user setup and access control.
• Coordinate with vendors for patches, upgrades, and roadmap alignment.
• Plan and execute UAT for releases and enhancements; track defects.
• Deliver end-user training and knowledge base content.
• Collaborate with IT infra, security, and integration teams for data integrity.
• Monitor health dashboards; mitigate risks to system stability.
• Assist in evaluating new applications and supporting procurement.
• Maintain data governance and audit compliance across platforms.
• Support project delivery for implementations and upgrades.

Skills

Communication skills

Stakeholder management

Multitasking

Vendor coordination

Education

Bachelor’s Degree in Information Technology, Computer Science, Business Administration, or related field

Job description

Aban Investment is seeking a Business Application Consultant to manage end-to-end support, configuration, and continuous improvement of enterprise applications (excluding Oracle ERP/CRM). You will be the primary contact for business users, ensuring high availability, data integrity, and effective usage of the application portfolio.

You will gather requirements, map processes, deliver user training, coordinate vendor relationships, and support enhancements and integrations across functions.