Business Application Consultant

Aban Investment; Dubai; On-site; AED 180,000 - 260,000; Full time

Job summary

Aban Investment is seeking a Business Application Consultant to manage end-to-end support, configuration, and continuous improvement of enterprise applications (excluding Oracle ERP/CRM). You will be the primary contact for business users, ensuring high availability, data integrity, and effective usage of the application portfolio.

You will gather requirements, map processes, deliver user training, coordinate vendor relationships, and support enhancements and integrations across functions.

Qualifications

• Bachelor’s degree in IT/related field required with strong analytical skills.
• Minimum 5 years in business application support or IT operations.
• Ability to document requirements and map end-to-end processes.
• Experience coordinating with vendors and managing escalations.

Responsibilities

• Provide end-to-end support for enterprise applications excluding Oracle ERP/CRM.
• Serve as first contact for business users; triage and resolve issues promptly.
• Conduct discovery sessions to understand workflows and requirements.
• Perform process mapping and identify optimization opportunities.
• Document requirements, specs, test scripts, and user guides.
• Configure applications, manage user setup and access control.
• Coordinate with vendors for patches, upgrades, and roadmap alignment.
• Plan and execute UAT for releases and enhancements; track defects.
• Deliver end-user training and knowledge base content.
• Collaborate with IT infra, security, and integration teams for data integrity.
• Monitor health dashboards; mitigate risks to system stability.
• Assist in evaluating new applications and supporting procurement.
• Maintain data governance and audit compliance across platforms.
• Support project delivery for implementations and upgrades.

Skills

Communication skills

Stakeholder management

Multitasking

Vendor coordination

Education

Bachelor’s Degree in Information Technology, Computer Science, Business Administration, or related field

Job description

Ghobash Group capitalizes on opportunities within promising industry sectors by either acquiring existing companies or establishing new businesses. Aligned with the needs of a growing portfolio, the Group established Aban Investment to administer a host of centralized business functions (finance, legal, HR, marketing, etc.) all aimed at delivering greater cost efficiencies, value and best practices to each of its business units.

Job Description

Business Application Consultant is responsible for the end-to-end support, configuration, administration, and continuous improvement of all enterprise business applications excluding Oracle ERP and CRM platforms. The role serves as the primary point of contact for business users across all functions, ensuring high availability, data integrity, and effective utilization of the application portfolio. The incumbent partners with business stakeholders to gather and document requirements, map and optimize processes, deliver user training, manage vendor relationships, and coordinate application enhancements and integrations to support efficient organizational operations.

RESPONSIBILITIES:

• Provide day-to-day functional support and incident resolution for all business applications across the enterprise portfolio (excluding Oracle and CRM platforms), including but not limited to HRMS, document management, project management, asset management, HSE, procurement, and other operational systems.
• Act as the first point of contact for business users, triaging, diagnosing, and resolving application issues in a timely manner in accordance with agreed service levels.
• Conduct discovery sessions and workshops with department stakeholders to understand existing business workflows, pain points, and requirements across all supported application areas.
• Perform process mapping and gap analysis to identify inefficiencies and recommend process improvements, automation opportunities, or new application features.
• Document and maintain accurate business requirements, functional specifications, configuration guides, test scripts, and user manuals for all supported applications.
• Manage and execute application configuration, user setup, role-based access control, and system administration tasks across the supported application portfolio.
• Coordinate with application vendors and implementation partners for issue escalation, patch management, version upgrades, and platform roadmap alignment.
• Design, plan, and execute user acceptance testing (UAT) for new releases, enhancements, and integrations; track and resolve defects in collaboration with vendors and IT teams.
• Deliver structured end-user training programs, onboarding sessions, and knowledge base content to ensure high user adoption and effective application utilization.
• Collaborate with IT infrastructure, security, and integration teams to ensure system performance, availability, security compliance, and seamless data exchange between applications.
• Monitor application health dashboards and proactively identify and mitigate risks to system stability or data integrity.
• Assist in evaluating new business applications and tools, preparing business cases, and supporting procurement and vendor selection processes.
• Maintain compliance with data governance, information security policies, and audit requirements across all managed application platforms.
• Support project delivery for application implementations, upgrades, and enhancements using structured project management and change management approaches.

Qualifications

• Bachelor’s Degree in Information Technology, Computer Science, Business Administration, or a related field.
• Minimum 5 years of experience in business application support, systems administration, or a related IT role, with hands-on experience supporting multiple enterprise applications across diverse business functions.
• Ability to understand, analyze, and document business requirements and map end-to-end business processes.
• Strong functional knowledge of standard business processes across HR, finance, procurement, operations, and asset management.
• Proven ability to configure, administer, and support diverse business applications and portals.
• Experience in coordinating with vendors and managing support escalations.
• Excellent communication and stakeholder management skills.
• Self-motivated, detail-oriented, and capable of managing multiple priorities simultaneously.