Enterprise Apps Consultant — Process Improvement & Training

Ghobash Group; Dubai; On-site; AED 120,000 - 180,000; Full time

Job summary

Ghobash Group is seeking a Business Application Consultant to provide end-to-end support, configuration, and ongoing optimization of the enterprise application portfolio (excluding Oracle ERP and CRM). You will be the primary contact for business users, gather requirements, map processes, train users, and coordinate with vendors for enhancements and integrations.

Responsibilities include incident resolution, change management, UAT planning, and ensuring data integrity, security, and governance

Qualifications

• Bachelor’s Degree in Information Technology, Computer Science, Business Administration, or a related field.

Responsibilities

• Provide day-to-day functional support and incident resolution for enterprise applications.
• Serve as primary point of contact for business users across functions.
• Gather and document requirements, map processes, and train users.
• Coordinate with vendors and implementation partners for issues, patches, upgrades.
• Design and execute UAT for new releases and enhancements.
• Deliver end-user training and knowledge base content.
• Ensure data governance, security, and audit compliance.
• Support project delivery for application implementations and enhancements.

Job description

Ghobash Group is seeking a Business Application Consultant to provide end-to-end support, configuration, and ongoing optimization of the enterprise application portfolio (excluding Oracle ERP and CRM). You will be the primary contact for business users, gather requirements, map processes, train users, and coordinate with vendors for enhancements and integrations.

Responsibilities include incident resolution, change management, UAT planning, and ensuring data integrity, security, and governance